I don't have the computer expertise to… I don't have the computer expertise to critique the service I received (which is why I use Blackhawk!), but something felt wrong about the way Stefan chose to address my problem. I just can't believe that was the only or the best way to fix the sudden problem with downloading a photo from my iPhone via gmail to Picasa for editing. Of course I could be wrong, but I just didn't feel that he knew exactly what he was doing or understood what I was asking. I know Picasa was discontinued a few years ago, but I was still able to use it on a regular basis. This has really been unfortunate.

Good initial response -- quality work. I received a fast initial response by blackhawk, but when my issue wasn't easily corrected it had to be sent to another tech. After the referral, they were slow at getting back to me. It seemed I got lost when moving from one tech to the other. When they finally got back to me, Terrell fixed my problem very quickly and I am up and running.

Five stars is not enough Five stars is not enough. We are very happy to have found Ryan and Blackhawkmsp. It's great to know we can get excellent help and get things fixed when we need it. Blackhawkmsp is an excellent, smooth, running service and a pleasure to work with. Best of all, they know what they are doing. Thumbs up!

Highly Recommend this Company! Fast, Efficient and Reliant Stefan was excellent. He knew exactly what I needed and he fixed the issue I had been having. He did not make me wait and did it right away. Told me the details up front and made it easy for me as well. I am very happy with the results and I appreciate his services. Professional and prompt and reliant!

Stefan did great and he was honest About two months ago I hired someone on Craigslist to help install new Microsoft office software and transfer information. It was a disaster. My contacts were gone and I had Microsoft sending messages “the software installed was not legal software”. I had to start over. I searched Craigslist and found Blackhawk MSP. I was very skeptical. Especially when I asked for an estimate, he explained I would only be charged for the time he worked (not waiting time), requesting my credit card information and granting access to my PC remotely. Stefan set up MS Office, signed me up (legally) and transferred all my data from iCloud account. He worked on my PC for 3 hours. He only charged me for two hours. I would recommend Stefan!