Nonexistence Customer Service + False Disputes I've used Swapsy roughly around 15 times within the past two months, and recently I've encountered my first-ever issue with the service. Recently someone I was swapping with, falsely reported they did not receive the funds, despite the uploaded screenshots proving my innocence Swapsy still asked me to provide additional screenshots. This wasn't an issue, besides the fact it took over twelve hours for Swapsy to simply reply with "Please wait while we contact recipient." So far, there haven't been any additional updates and it seems I will not be getting my funds anytime soon. This was for a transaction over $500, so I only recommend users using Swapsy for lesser amounts.

Used for two years, love it. I have used this service for two years and have been utterly impressed throughout. The Swapsy WeChat is responsive when there is a problem, responding within 30 minutes max. Sometimes there is a shortage of trades from USD to CNY, but as long as you keep refreshing you'll find one. Overall I often suggest this service to my expat friends as it is way cheaper and faster than wiring through a bank.

Been using Swapsy since 2019 Been using Swapsy since 2019, works as advertised. Still feel kinda weird about sending money across to complete strangers after all this time, and really only had a couple of issues during the nearly 3 years of using. Overall, more convenient (and cheaper) than going to a bank. Only complaint is the lack of currency options, as my UK expat buddies can't use (Swapsy used to offer CAD, AUD, and GBP if I recall correctly, not sure what happened to them.)

Works great! I just added Alipay to my China eWallet and wanted to try it out. Since it was my first time, I uploaded the wrong Alipay 2D QR code for receiving money. Swapsy does a good job founding this out (though I'm not sure how, maybe they got notified by the party swapping money with me, or they have some built-in code to catch such dumb mistake by user?) and emailing to remind me of making corrections. Overall, transactions went through smoothly and timely. I've swapped 10+ times on Swapsy, and will certainly do more!

Very reliable, just a bit slow Great service and I've never had a problem with it. I just wish Swapsy would let you start a new trade once you've sent money and receipt has been confirmed but you are waiting for your trading partner to send money. Sometimes it can take a few days, and then Zelle might need more days to deposit the money. It also feels a bit punitive to give a 50 credit bonus if you confirm within an hour and 30 credits if you confirm within 8 hours, after you might have been waiting for 2 days already and with time differences you'll probably be asleep when they send it.