Nonexistence Customer Service + False Disputes I've used Swapsy roughly around 15 times within the past two months, and recently I've encountered my first-ever issue with the service. Recently someone I was swapping with, falsely reported they did not receive the funds, despite the uploaded screenshots proving my innocence Swapsy still asked me to provide additional screenshots. This wasn't an issue, besides the fact it took over twelve hours for Swapsy to simply reply with "Please wait while we contact recipient." So far, there haven't been any additional updates and it seems I will not be getting my funds anytime soon. This was for a transaction over $500, so I only recommend users using Swapsy for lesser amounts.

Great company and great service Great company and great service. We have been using swapsy for years and exchange funds every month, we save an enormous amount of money using swapsy. We have never had a problem and have always had a successful transfer every single time. Watch out banks, swapsy has figured out international currency exchange. When we have had an issue swapsy staff was friendly, available and ensured we had a successful transfer. Swapsy has earned our trust for currency exchange.

Works great! I just added Alipay to my China eWallet and wanted to try it out. Since it was my first time, I uploaded the wrong Alipay 2D QR code for receiving money. Swapsy does a good job founding this out (though I'm not sure how, maybe they got notified by the party swapping money with me, or they have some built-in code to catch such dumb mistake by user?) and emailing to remind me of making corrections. Overall, transactions went through smoothly and timely. I've swapped 10+ times on Swapsy, and will certainly do more!

Swapsy is a Godsend Having issues with transferring money from my current bank account here in China. Swapsy is a Godsend! I only wish I could transfer more than $300, as my credit union does not support Zelle. Overall, this is easier than going to the bank here in China! Please keep up the good work!

Been using Swapsy since 2019 Been using Swapsy since 2019, works as advertised. Still feel kinda weird about sending money across to complete strangers after all this time, and really only had a couple of issues during the nearly 3 years of using. Overall, more convenient (and cheaper) than going to a bank. Only complaint is the lack of currency options, as my UK expat buddies can't use (Swapsy used to offer CAD, AUD, and GBP if I recall correctly, not sure what happened to them.)