Richard Xu
GBNonexistence Customer Service + False Disputes I've used Swapsy roughly around 15 times within the past two months, and recently I've encountered my first-ever issue with the service. Recently someone I was swapping with, falsely reported they did not receive the funds, despite the uploaded screenshots proving my innocence Swapsy still asked me to provide additional screenshots. This wasn't an issue, besides the fact it took over twelve hours for Swapsy to simply reply with "Please wait while we contact recipient." So far, there haven't been any additional updates and it seems I will not be getting my funds anytime soon. This was for a transaction over $500, so I only recommend users using Swapsy for lesser amounts.
Rilakkuma
GBUsed for two years, love it. I have used this service for two years and have been utterly impressed throughout. The Swapsy WeChat is responsive when there is a problem, responding within 30 minutes max. Sometimes there is a shortage of trades from USD to CNY, but as long as you keep refreshing you'll find one. Overall I often suggest this service to my expat friends as it is way cheaper and faster than wiring through a bank.
pat sauers
CNThis service is the best This service works well. It is entirely transparent, organized, and dedicated to swapping digital wallets. This service has become my best way to transfer USD to CNY in China. Thank you, Swaps. If you follow the steps correctly, it will work every time without the hassle of Chinese banks and delays. Please add the support staff on WeChat. They will respond and assist if you need it
Jeanette Li
GBI like Swapsy I like Swapsy, definitely easier to send money than going to a bank. My only issues with Swapsy is there customer service is does not exist. I have sent several messages to support and never get a response just the generic e-mail. The second is when we do a swap we have to pay within 30 minutes yet the other party gets up to 7 working days. We should be able to do two swaps at a time.
Robert
GBReliable, fast and safe Swapsy is great. Have swapped hundreds of thousands of RMB for USD with zero issues. The longest it ever takes is about two days per swap, with most being well under 24 hours. The only feature I wish they would reintroduce is swaps for other currencies, or improve support for platforms that don't require a US bank account.