Richard Xu
GBNonexistence Customer Service + False Disputes I've used Swapsy roughly around 15 times within the past two months, and recently I've encountered my first-ever issue with the service. Recently someone I was swapping with, falsely reported they did not receive the funds, despite the uploaded screenshots proving my innocence Swapsy still asked me to provide additional screenshots. This wasn't an issue, besides the fact it took over twelve hours for Swapsy to simply reply with "Please wait while we contact recipient." So far, there haven't been any additional updates and it seems I will not be getting my funds anytime soon. This was for a transaction over $500, so I only recommend users using Swapsy for lesser amounts.
Anne-Marie Makombe
GBThe Answer for Foreigners in China This app has saved my life in China in terms of finally being able to transfer money out with minimum hassle. So far all my transactions have been seamless, the app is very straightforward to use once your account is set up. I hope this app persists!
Robert
GBReliable, fast and safe Swapsy is great. Have swapped hundreds of thousands of RMB for USD with zero issues. The longest it ever takes is about two days per swap, with most being well under 24 hours. The only feature I wish they would reintroduce is swaps for other currencies, or improve support for platforms that don't require a US bank account.
Jeanette Li
GBI like Swapsy I like Swapsy, definitely easier to send money than going to a bank. My only issues with Swapsy is there customer service is does not exist. I have sent several messages to support and never get a response just the generic e-mail. The second is when we do a swap we have to pay within 30 minutes yet the other party gets up to 7 working days. We should be able to do two swaps at a time.
Thomas
GBVery easy to use Very easy to use, safe, secure, and efficient. Fees are quite minimal for a transaction service like this. It has made my life as an expat in China much easier.