I love this business ! I love this business !! They are always there to help you, every single employee is so patient and passionate about their work. I have been with them for more than a year, and I have never received a better service. They teach you, help you, wait for you and make sure your service is running smoothly. Scott, Jane, and Jacob I love you guys thank you very much for all your help throughout this time!!! I 100% recommend them !!!

Not the best support. It took over a year to actually have our system shipped, setup and working. We are actually only 85% complete. I just got tired of the hassle. Our fax line number actually got taken from us, and we still have no fax setup. This is two years later. The phone system has never been completely setup. No auto attendant, no voice mail. We have adapted. Just not great.

Terrific Company with a lot of Support Working with VoIP PBX Express is terrific. They were very quick to get the unit shipped out to us and very responsive with questions. We did have one hiccup that was the result of a miscommunication when we switched our office lines over to the new system but other than that everything has been great. They even sent a replacement for a defective unit no questions asked. The programming is fairly complicated and often requires a tech from PBX Express to do it but they are responsive and very helpful with teaching you have to use and configure your system. Specifically working with Scot has been a breeze. He's been super helpful configuring our system and showing me how to use it.

I received a call from Scott shortly… I received a call from Scott shortly after opening my ticket.He was very knowledgeable and had my problem solved in no time.Top notch technical service.I would highly recommend Voip Pbx Express.

Transitional Nightmare We had a lot of great help getting started. We would have immediate response and help with our issues. But when it came time to cut-the-cord to where we could manage the system on our own, we were completely blindsided. The instruction manual given to us was 9 pages of NO help. So we requested another manual, but that was 1400 pages of technical gibberish. So what we thought we could manage on our own, now we can't because there was no reasonable instructions given to us. So if we asked for help, they were going to charge us hourly because we needed them to help us (again, due to lack of instructions). We also had an issue that wasn't resolved during our on-boarding, so we ended up having to pay their technician an 8-hour minimum for something that took him 45 minutes to fix and was suppose to be included in the on-boarding process. We have since figured things out on our own, but the transition period was a complete nightmare and thee worst few months of my life. Extremely disappointed.