Krystal Little
GBGoing the Extra Mile My review is specific to the Support Team. I recently had a challenge and submitted a ticket for help. Jessica L (Product Manager) was wonderful and helped me investigate the issue, even going as far as brainstorming with me as I didn't have all of the info they needed to rectify the situation. She could've easily brushed me off but instead went the extra mile, something very unheard of these days. Jordan (Customer Success Specialist) helped close my ticket and was just as supportive. Major thank you to these two individuals for their superb customer support skills and for making our entire exchange enjoyable. You guys rock!
Lisa DeGara
CAGenuinely useful and effective program Genuinely useful and effective program! I have had Shift for several years to support my multiple email accounts from different sources. It is easy to use, simple, and helpful. The only reason why I don't give this five stars is that I doesn't have perfect integration with all emails. I recommend this program.
Kevin Deveraux
GBSuper easy to resolve a dual account… Super easy to resolve a dual account issue. 1 email describing what was going on, a solution was offered straight away and the work was done immediately. Feels like a rare thing these days to have quick, efficient and positive customer service.
Gretta Goldstein // Program Ma
GBI couldn't do something as small as… I couldn't do something as small as bookmark a page, and we went back and forth probably 5 or 6 emails, and the Shift team was always very prompt and clear on what they needed from me. Honestly, I held off on contacting because I felt it wasn't worth the hassle, and I wish I'd reached out sooner. Very impressed.
Ryan Schilling
DEThe most important product change you… The most important product change you can make is figuring out a way to break out a new shift window. I know it seems counterintuitive but when I have a client who uses goog meet/hangouts, I can't share the tab and view them like I would in zoom. It's a real headache. I have to open up chrome, log into the right gmail account and then share my deck on that window in chrome because I can't easily do it in Shift.