I own multiple businesses and use … I own multiple businesses and use Pinpointe for all of them. The drag and drop email builder allows me to create emails easily without having to write HTML myself. The emails look good in multiple browsers. I much prefer phone support, but their chat support usually does the trick.

6-year-plus user, and satsified. I've been using Pinpointe for more than six years and I'm very happy with its performance. I send emails worldwide, and the timed-release delivery feature works well for us to reach readers at an optimum time. I also find the almost-limitless list segmentation helps us hone in on specific audiences.

The best part about Pinpointe is that… The best part about Pinpointe is that it allows my company to generate revenue and keep contact information at the same time. Please it has comprehensive reporting that allows us to make meaningful changes to our campaign. So far, I haven't found anything I don't like, which the expectation that I can only have one "segment" per contact. Other than that, Pinpointe has exceeded my expectations. Pintpointe on demand allows us to be nimble and responsive. It does this by saving us time and allowing us to engage faster and better than before.

Outstanding customer service and tech support We have used many ESPs over my tenure with this company, and Pinpointe has by far the most responsive and easy to work with tech support in the industry. Multiple options are available for you to reach out to them, including site chat. I've never had to wait long to receive a thorough explanation, fix, and/or walk-through from the team regarding any issues I've bumped up against.

Great email marketing and contact management platform, recommend to all my clients Background: I'm a freelance web developer. Many of my clients often ask for help with picking out third-party software related to their website, like email marketing and SEO. I recommend Pinpointe hands down for email marketing. It integrates with SalesForce, has a customizable API, and has a WordPress plugin. Pros: - Clean, easy to use UI (little outdated, but they are experimenting with new designs throughout) - Statistics gathering and reporting - Support is very helpful, usually responding in < 1 hour. When a question turns out to be an issue with the system, their development team is also very responsive and quick to fix and patch issues - Deliverability of emails are better than other systems I've tested (the emails get sent and arrive when I plan, and look just like I designed them in the system) - Lots of email tools - split testing, inbox previewing, spam checker - Free training sessions and direct one-on-one onboarding with the owner - Offers an Enterprise edition (several clients of mine specifically needed this) Cons: - There is no price point for small senders (as in, send only a few emails a month or to very small groups), and there is no free tier account. They target high volume senders and enterprise customers primarily - Campaign builder options include a WYSIWYG and a drag-and-drop builder. The builder is fun to use and emails are true to design, but there is a lack of templates right now