Pinpointe Flexibility, Expertise and Customer Service We appreciated the flexibility the Pinpointe team provided to create a plan that worked best for our client. Throughout the sales, setup and maintenance processes we always found exceptional availability from the team. They lead with excellent customer service and that has never left the business relationship. Whether we were discussing initial setup, customization with APIs, or metrics and reporting Pinpointe always brought a high level of expertise that matched our needs. Pinpointe was selected as a mass mail service that could protect our client from mail-related domain damage while adding mail campaign metrics and a very intuitive user interface. The metrics and reporting tools were an unexpected plus. They are used by our team and be client end users to optimize their mail campaigns.

Pinpointe Customer for over 10 years … We have been with Pinpointe for over ten years. Their program has made it easy for us to manage our 5 different store databases and email market to each of them using stored footer templates that are easily accessible when we want to change to a different location. Customer support is amazing, especially Brian! Always quick to respond and solve any technical issues or questions we have.

Outstanding customer service and tech support We have used many ESPs over my tenure with this company, and Pinpointe has by far the most responsive and easy to work with tech support in the industry. Multiple options are available for you to reach out to them, including site chat. I've never had to wait long to receive a thorough explanation, fix, and/or walk-through from the team regarding any issues I've bumped up against.

6-year-plus user, and satsified. I've been using Pinpointe for more than six years and I'm very happy with its performance. I send emails worldwide, and the timed-release delivery feature works well for us to reach readers at an optimum time. I also find the almost-limitless list segmentation helps us hone in on specific audiences.

Pinpointe On-Demand is a great product! I have seen what happens when a company has a great product but has a mediocre sales and support team. Pinpointe On-Demand as a product is great but their team is fantastic, a necessary step in the right direction, especially when you are walking in the dark! Coaching and training every step of the way. The only downside is that you cannot attach it to a different email connector (SMTP service) but this is expected. The WYSIWIG and the other features are great!