The Right Solution for Our Company My company manages email across multiple products and Pinpointe offers everything we need to intelligently engage with our customers through automated campaigns and easy-to-use templates that save us time and resources. I love Pinpointe's simple reporting features, which allow us to evaluate campaigns in real time, and their multi-variant and split testing tools help us to maximize our results. Another benefit of working with Pinpointe is the knowledge and responsiveness of their team. Any time we have a question or require additional information about a new feature, their support staff responds quickly, making us feel like their most important client. At the end of the day there are many email provider options - I'm glad we chose Pinpointe.

Outstanding customer service and tech support We have used many ESPs over my tenure with this company, and Pinpointe has by far the most responsive and easy to work with tech support in the industry. Multiple options are available for you to reach out to them, including site chat. I've never had to wait long to receive a thorough explanation, fix, and/or walk-through from the team regarding any issues I've bumped up against.

I own multiple businesses and use … I own multiple businesses and use Pinpointe for all of them. The drag and drop email builder allows me to create emails easily without having to write HTML myself. The emails look good in multiple browsers. I much prefer phone support, but their chat support usually does the trick.

Great service, solid platform and knowledgeable We spent several months looking for the right company to have our email marketing go through and we heard good things about PinPointe so we gave it a try. It was a GREAT decision. Very informative and timely responses, full of ideas and resources to improve our email campaigns, and that does not begin to explain how it has helped our email campaigns overall. I would happily recommend them as an email service. In fact, I already have.

Pinpointe Flexibility, Expertise and Customer Service We appreciated the flexibility the Pinpointe team provided to create a plan that worked best for our client. Throughout the sales, setup and maintenance processes we always found exceptional availability from the team. They lead with excellent customer service and that has never left the business relationship. Whether we were discussing initial setup, customization with APIs, or metrics and reporting Pinpointe always brought a high level of expertise that matched our needs. Pinpointe was selected as a mass mail service that could protect our client from mail-related domain damage while adding mail campaign metrics and a very intuitive user interface. The metrics and reporting tools were an unexpected plus. They are used by our team and be client end users to optimize their mail campaigns.