Quick Response As usual, the very quick response time Support (Vikki). Overall, an excellent service.

Late in day query rapidly and effectively resolved. Had a query about reaching out again to people who had not opened an earlier email. Asked very late on a Friday afternoon and got a helpful immediate automated response. That was followed very quickly after by a very detailed and very helpful response, which contained very good advice and additional links to help me. I'm most impressed by the thoughtful care my enquiry received and the good advice given - automatically and particularly with the in-person followup. Clearly, the Campaign Monitor organisation is strongly customer focused and well staffed, and so one I strongly recommend.

Great customer service and interface Great customer service, easy to use and enjoyable to use interface, really helpful and prompt at responding and getting to the bottom of any issues, although the issue I had was my own error and nothing to do with the application! They were still really helpful and sorted my problem promptly, with easy to follow advice and support.

The best platform for agencies We've been loyal Campaign Monitor users for well over 10 years (!!), and in that time, we've always found it to be incredibly easy to manage our clients as sending organisations under ours. The other 'killer feature' is the email builder. It's gone through a number of changes over the years. Still, fundamentally it has always remained effortless and intuitive to use, making custom-designed and responsive emails simple to put together. We've tried a bunch of other platforms over the years as clients have come to us with their existing tools, and I can safely say there's no other email platform that comes close to the UX. 👏

Spent the last 2hours designing an… Spent the last 2hours designing an email using their 'free design feature'. After I had added all the content, I requested to be moved to 'preview' I was taken to the original format, not the design I had painstakingly created. I then was asked to fill out my contact details only for the screen to freeze and not be able to move to the next section. Will not be using again, as clearly not fit for purpose and looking at the other reviews, I perhaps should have done some due diligence before wasting half my money! Thanks Campaign Monitor!