Quick Response As usual, the very quick response time Support (Vikki). Overall, an excellent service.

Shocking support Shocking support, I haven’t been able to log in all day or get any help accessing my account so haven’t been able to launch a campaign potentially costing my business thousands in lost revenue. Trying to log in on different devices causes more errors with waiting with codes to arrive which never do and the best bit…. They say to get support log in to your account 😡😡😡

Quick customer support saved the day I accidentally included a preview link in a survey email, meaning people could complete the survey but the results would not be captured. As soon as I realised the mistake I used the help-bot which put me in touch the support team. Ray responded quickly and swapped out the dud link with the correct one, and we didnt lose any survey results.

Great program, awesome customer service I've been using CM for many years and am very happy with it. They also keep implementing improvements and making it easier to use. Their customer service team ranks as one of the best that i have experienced. Response time is super quick and their solutions to resolve an issue is relevant useful and delivered with kindness. I totally recommend Campaign Monitor. Suzy

Poor support Help desk is slow, even for a simple question, despite the fact that we pay for support (as required by the contract). Chat support is only a bot so if the bot directing you to the existing help entries can't help you, you have to wait a day for a response.