Very quick fix After a client's newsletter was sent (after being proofed by several people), the client realized an incorrect URL. I was able to contact Campaign Monitor, ask them to correct the URL and all of this took placed within 5-10 minutes. VERY happy with the quick turnaround which minimized too many recipients seeing the incorrect URL.

Great support has been received, even when application may have a limitation I do have some challenges wtih the application itself; certain aspects I have suggested as future updates as possible. However, the amount and depth of support I've received have been quite remarkable. I feel the team there is quite knowledgeable and answers are timely and definitely go beyond a textbook answer - that "extra mile" is appreciated and it's a friendly interaction that truly represents the willingness to support customers as much as possible.

Quick customer support saved the day I accidentally included a preview link in a survey email, meaning people could complete the survey but the results would not be captured. As soon as I realised the mistake I used the help-bot which put me in touch the support team. Ray responded quickly and swapped out the dud link with the correct one, and we didnt lose any survey results.

Quick fix of a broken link Sent out an email campaign late Friday afternoon, with one link that didn't work. CampaignMonitor were able to quickly change the link destination so that those that opened the email going forward would be sent to the right place. Saved me from having to send a dreaded 'Sorry that email contained a broken link' follow-up!

Highly recommend, I would give more stars if possible! Our small USA agency has used Campaign Monitor for over 10 years to send email campaigns on behalf of our clients. We would recommend Campaign Monitor to ANYONE — it's a great email marketing platform by itself, but the customer support is beyond phenomenal. They keep on top of the latest trends and frequently add new features to the software. We couldn't ask for a better partner!