Very quick fix After a client's newsletter was sent (after being proofed by several people), the client realized an incorrect URL. I was able to contact Campaign Monitor, ask them to correct the URL and all of this took placed within 5-10 minutes. VERY happy with the quick turnaround which minimized too many recipients seeing the incorrect URL.

Great program, awesome customer service I've been using CM for many years and am very happy with it. They also keep implementing improvements and making it easier to use. Their customer service team ranks as one of the best that i have experienced. Response time is super quick and their solutions to resolve an issue is relevant useful and delivered with kindness. I totally recommend Campaign Monitor. Suzy

Poor support Help desk is slow, even for a simple question, despite the fact that we pay for support (as required by the contract). Chat support is only a bot so if the bot directing you to the existing help entries can't help you, you have to wait a day for a response.

Late in day query rapidly and effectively resolved. Had a query about reaching out again to people who had not opened an earlier email. Asked very late on a Friday afternoon and got a helpful immediate automated response. That was followed very quickly after by a very detailed and very helpful response, which contained very good advice and additional links to help me. I'm most impressed by the thoughtful care my enquiry received and the good advice given - automatically and particularly with the in-person followup. Clearly, the Campaign Monitor organisation is strongly customer focused and well staffed, and so one I strongly recommend.

Great customer service and interface Great customer service, easy to use and enjoyable to use interface, really helpful and prompt at responding and getting to the bottom of any issues, although the issue I had was my own error and nothing to do with the application! They were still really helpful and sorted my problem promptly, with easy to follow advice and support.