The app never really works and pricing is tricky The app never really works. All their client numbers are fake. Many quit after a few months because the app just doesn't work. Integrations fail, they change API documentation without warning, they offer little to no tech support in fixing the mess they make. Also their pricing is tricky and you cannot cancel easily. They keep billing under some imaginary terms. We made legal complaints and chargebacks...

Love Drift Love Drift! Have used it with my past two companies. We always see a spike in engagement after we install it. So effective to be able to communicate directly with our users in real time. Drift's team is also incredibly helpful whenever I have a question or issue.

it's a bit too soon to give an opinion… it's a bit too soon to give an opinion as we've only been working with Drift a short time! The service reps have been very helpful. Would like to see weekly meetings/updates with Drift reps. I do find we too many on site visitors with generic yahoo, gmail, etc emails and not business related inquiries. Not much inquires during EST hours at all.

Big fan of Drift Big fan of Drift! For context, I'm in sales for a small software company. Of the seemingly infinite number of tools we have, Drift is by far the easiest to learn, and has the coolest, most useful features. PLUS, our Drift representative is so attentive and helpful, which seems somewhat rare as a small business / medium business. Recommendations: • Download the mobile app - super helpful! (You'll have to search for "Drift.com Inc." because there are a lot of Drifting game apps.) • Use live chat to connect with prospects and answer questions as they check out your website. • Use Drift Video feature to let your leads know you're a real person. (You can also send gifs and screen captures!!) • Integrate your current lead outreach with Drift to see when prospects are on your website. (I follow this up with a phone call to which leads respond "I was just on your website!")

Drift has been an incredible experience… Drift has been an incredible experience for our company. Our sales reps have the ability to quickly respond to conversations in real-time! Forget days or weeks of delayed response time. We have also opened a number of opportunities through the bot that might not have happened without Drift. As a whole we are extremely impressed by both the product and the team that makes up Drift - with their eagerness to help and quick response times to questions.