it's a bit too soon to give an opinion… it's a bit too soon to give an opinion as we've only been working with Drift a short time! The service reps have been very helpful. Would like to see weekly meetings/updates with Drift reps. I do find we too many on site visitors with generic yahoo, gmail, etc emails and not business related inquiries. Not much inquires during EST hours at all.

Drift is a great! Drift is a great conversational marketing tool. Makes it easier for your prospects and customers to connect with someone to get their questions answered right away. Love the ability to personalize your message for targeted accounts and pages they are visiting. One of the best customer support teams I've experienced as well!

Thank you so much for some amazing… Thank you so much for some amazing days. 10/10 .. Really nice rooms, good food and really kind staff. We love your place and hopefully we will be back one day. All the best, Sophia and Peter from Copenhagen, Denmark.

There really is not alternative to… There really is not alternative to Drift. If you want to work with playbooks to create chatbots, Drift is the only way to go. A couple of observations: - In order to really utilize their "playbook" option, you need to pay for a plan. The free one simply won't suffice (the functionality isn't even extended to free users). If you're just looking for a free chat widget, then there are better options. - There is a huge learning curve. I think the UI for the admins could use some work.

Drift is a 5/5 chat solution. Hey, So, my company started using Drift for our chat support requirements a few months ago. I have found this amazing so far. The pipelines make it really easy for me to track the chats for our different products. The filter system to find out my chats and other previous chats works nicely. I like the "Add Internal Note" option and how easily we can just attach files to send them over. Hence, 5 out of 5. Only one thing that you guys should also involve is the system of LIVE TRANSLATE. Let us say that one of my customer is from Netherlands. So, chats to him should get translated to DUTCH if I enable this feature. This will really make Drift a complete 5 out of 5. You can just use the location tracing feature to find out the country and start the LIVE TRANSLATE feature. It can help me to gather reviews from my customers.