Drift support is the best! My company is getting ready to launch Drift on our website in the coming week. I have to say, getting set up has been so easy, thanks to the great help of our Customer Success Manager, John R. He has been very helpful and provided video instructions, one-on-one meeting consultations, and quick answers to my email questions. All of the materials he has provided have been easy-to-follow and comprehensive, reflecting how intuitive and user-friendly the platform is to use during set-up. I am so excited for Drift to launch on our site, thanks to all of the great support we've received from John and everyone at Drift!

Great tool to grow Direct Booking! We use the free version and got a good number of leads in the first week itself. Now I realise the importance of Chat conversation to improve Direct Hotel Booking. I got support from 2 people, Gauri and Alison, when we needed to configure desktop app and notifications. Will use the free version till Hotel business returns back to normal, after Covid 19 lock down is over.

Drift has been an incredible experience… Drift has been an incredible experience for our company. Our sales reps have the ability to quickly respond to conversations in real-time! Forget days or weeks of delayed response time. We have also opened a number of opportunities through the bot that might not have happened without Drift. As a whole we are extremely impressed by both the product and the team that makes up Drift - with their eagerness to help and quick response times to questions.

Testing out Drift on our new marketing website... :) Just integrated Drift into our new marketing website. Such cool features! And really great that it is configurable both through the settings and via api. :D

There really is not alternative to… There really is not alternative to Drift. If you want to work with playbooks to create chatbots, Drift is the only way to go. A couple of observations: - In order to really utilize their "playbook" option, you need to pay for a plan. The free one simply won't suffice (the functionality isn't even extended to free users). If you're just looking for a free chat widget, then there are better options. - There is a huge learning curve. I think the UI for the admins could use some work.