Big fan of Drift Big fan of Drift! For context, I'm in sales for a small software company. Of the seemingly infinite number of tools we have, Drift is by far the easiest to learn, and has the coolest, most useful features. PLUS, our Drift representative is so attentive and helpful, which seems somewhat rare as a small business / medium business. Recommendations: • Download the mobile app - super helpful! (You'll have to search for "Drift.com Inc." because there are a lot of Drifting game apps.) • Use live chat to connect with prospects and answer questions as they check out your website. • Use Drift Video feature to let your leads know you're a real person. (You can also send gifs and screen captures!!) • Integrate your current lead outreach with Drift to see when prospects are on your website. (I follow this up with a phone call to which leads respond "I was just on your website!")

Easy to use, loads of power and potential Easy to use, easy to build and easy to integrate with Salesforce!! There's a lot of potential to build pretty involved and almost expert system level ChatBots, even at the lower licence levels and plenty of opportunity to upgrade to AI and full NLP levels :)

Drift support is the best! My company is getting ready to launch Drift on our website in the coming week. I have to say, getting set up has been so easy, thanks to the great help of our Customer Success Manager, John R. He has been very helpful and provided video instructions, one-on-one meeting consultations, and quick answers to my email questions. All of the materials he has provided have been easy-to-follow and comprehensive, reflecting how intuitive and user-friendly the platform is to use during set-up. I am so excited for Drift to launch on our site, thanks to all of the great support we've received from John and everyone at Drift!

Great tool to grow Direct Booking! We use the free version and got a good number of leads in the first week itself. Now I realise the importance of Chat conversation to improve Direct Hotel Booking. I got support from 2 people, Gauri and Alison, when we needed to configure desktop app and notifications. Will use the free version till Hotel business returns back to normal, after Covid 19 lock down is over.

There really is not alternative to… There really is not alternative to Drift. If you want to work with playbooks to create chatbots, Drift is the only way to go. A couple of observations: - In order to really utilize their "playbook" option, you need to pay for a plan. The free one simply won't suffice (the functionality isn't even extended to free users). If you're just looking for a free chat widget, then there are better options. - There is a huge learning curve. I think the UI for the admins could use some work.