Inadequate and useless service I have purchased a ESIM with a plan on 21st April 2024, did all the proceedings to transfer my previous number from Mint mobile to Lycamobile. Then while I was scanning the QR code with one of your associates from helpline, she gave me wrong guidelines that hampered the settings of my mobile. After scanning the QR code, cellular network was working but my mobile data was not working. After 30 minutes of trying me and your associate failed and so she told me to delete the sim and she put up a request for a new QR code with the same number. Since then I have been waiting for a QR code and regularly calling your helpline for response but I cannot find any solution. I am out of any mobile network since last 3 days.

Lyca is lucky to have Nizar… This 5 star review is for Nizar not for the other cusotmer service rep working there in lyca. I had issue with the old sim and called to do sim swap , on my first call , lady (I didn't get her name ) was so rude and mean , she told in order to do sim swap we need to first find if there is any network issue on previous sim wth 🤦‍♀️and denied to sim swap. Then I hang up and called again at this time Nizar answered my call and he was so nice, he verify my frequently dialed num and verify old sim and all the required information before processing the sim swap and after verification of all information he did swap my sim and also helped me to enable wifi calling too.

Abdellatef, customer service person good Called Lycamobile customer service for couple of issues I was having since morning today. Mr. Abdellatef helped me resolve all the issues by explaining me the details and walked me through steps to resolve one issue, escalated another issue to the team after speaking to his manager. He has patience and delijence. I was upset with lyca issues but tech support person made me comfortable and resolved the issues. Thank you Abdellatef

Early Days I had to talk to three people after much hanging on before I was put through to Quen on extension 30181 who was patient, knowledgeable and helpful. As a newcomer to Lyca Mobile I can only wait and see how they perform before commenting on the company............

I like to thank the lycamobile for hiring good people on the customer service I like to thank the lycamobile for the good rate and also good customer service. Today I had a good experience with customer service. The guy was helpful and professional. THANK you Aymane (ID 30722). For being passionate with all questions I had .