Amazing customer service!! Jeff who helped me was very knowledgeable and professional. He walked me through the steps of handling the fraudulent credit inquiry someone made of me. He offered suggestions above and beyond contacting the Bank where the credit inquiry was made. I could not have navigated this on my own, and I cannot say enough good things about him.

I really appreciate Ms. Mary and specially Ms. Judith for the great customer service!ervice I really appreciate Ms. Mary and Ms. Judith for their very professional service in answering my questions regarding Identity Guard's plans. They made me have a lot more confidence in upgrade my plan with Identity Guard. Many Thanks To Ms. Mary and Judith for your outstanding services! Best regards, Dang Nguyen

Great live help from Identity Guard to stop fraud Identity Guard immediately alerted me with a fraud alert that someone was opening a bank card with Wells Fargo in my name. I called a live person at IDG who put me in touch with an IDG agent Leon. Leon on a live 54 minute call helped me navigate thru 4 Wells Fargo fraud departments to stop this fraud.

This seems like a scam This seems like a scam. Ironically, this is supposed to be identity protection but it feels like I'm getting robbed. I was auto-renewed $320 for an annual service but never signed up for auto renew. As soon as I was charged, I immediately called to cancel, only to be told that I would have to wait an entire year. I asked for a supervisor, waited for 20 minutes, but of course no one was available. I would avoid Aura and opt for a different provider. This is a low quality identity and online monitoring provider. The customer service is just as bad. Stay away.

Juanita was great. Juanita was great. She patiently listened as I explained the fraudulent check that cleared my account and how Bank of America had been totally unresponsive and provided no status or any acknowledgement that BoA was even working on the theft. Juanita got BoA's fraud group on the phone and within minutes the BoA representative put the stolen money ($4,880.36) back into my account while we were on the phone!! If it were not for Juanita's intervention who knows how long I would have been waiting for or if I would have ever received my money back.