It’s terrible to be a victim of… It’s terrible to be a victim of identity theft but Identity Guard alerted me and made calls with me until all parties started their investigations. They will stay with me during this process to make sure I am not harmed. If you are unprotected, might I suggest you get started with them

Buyers beware! Waste of money. They DO NOT monitor you. I have had Identity Guard for several years and thought they were doing their job. I am now paying $30.98 with their last increase. Luckily I have a Capital One credit card who provides a free monitoring service, CreditWise. CreditWise notified me on 4/11/24 that my SSN was compromised on the dark web on 4/6/24. It is now 4/22/24 and I just found out about it because I was out of the country until today. I instantly called Identity Guard to find out why they never caught it! Identity Guard charged me $30.98 on 4/14/24. I called to cancel Identity Guard today because they are doing me NO GOOD if they allow the dark web to compromise me and never find a problem. I wanted my money refunded for this month at least after what happened. I waited for 22 minutes for someone to answer the phone and explained what happened and that I wanted to cancel. The person told me that they cannot refund any money so I asked to speak to a supervisor, then they put me on hold again for another 1/2 hour! No supervisor came to the phone. The person came back and said they will have a supervisor call me when one is available. That was at 1:19 pm. It is now 5:19 pm and still no call back from a supervisor! I feel foolish that I trusted this company for so many years.

This seems like a scam This seems like a scam. Ironically, this is supposed to be identity protection but it feels like I'm getting robbed. I was auto-renewed $320 for an annual service but never signed up for auto renew. As soon as I was charged, I immediately called to cancel, only to be told that I would have to wait an entire year. I asked for a supervisor, waited for 20 minutes, but of course no one was available. I would avoid Aura and opt for a different provider. This is a low quality identity and online monitoring provider. The customer service is just as bad. Stay away.

BIBI is the best representative of your company If only EVERY representative was as CARING and THOUGHTFUL, not to mention PATIENT as BIBI, our world would be a better place. She kept me calm and walked me through every stage to make sure I was protected and understood all my options. I'm forever grateful to this amazing person. Thank you, Bibi.

I have just experienced an attack on my credit I have just experienced an attack on my credit. There were three separate attempts within three days to establish new credit cards using my identity. The service helped me the steps necessary to halt these attempts. I ended up enacting a complete freeze with the credit agencies. I also did a bank freeze. I subsequently found out someone had already opened a credit union account in my name.