I called Identity Guard when I received… I called Identity Guard when I received a credit alert. Jeff took my information and connected us to the bank in question. Jeff walked me through the process, gave me excellent advice as how to further protect myself and explained everything extremely well. I am happy to be an Identity Guard member

Thank you Feeling very grateful that Identity Guard caught fraud on my account. I received an email that asked if I opened a new credit card. The card was obtained online using all my personal information. Identity Guard helped me call the card issuer and stop all transactions from occurring. I also got help letting credit report agencies know about the fraud.

I really appreciate Ms. Mary and specially Ms. Judith for the great customer service!ervice I really appreciate Ms. Mary and Ms. Judith for their very professional service in answering my questions regarding Identity Guard's plans. They made me have a lot more confidence in upgrade my plan with Identity Guard. Many Thanks To Ms. Mary and Judith for your outstanding services! Best regards, Dang Nguyen

Helpful, Upbeat & knowledgeable Rep My rep was the most friendly, helpful, positive customer service rep I have experienced in years throughout any industry. He was so pleasant, such clear instructions on how to walk through while explaining & overall a joy. He actually made my week! I was able to quickly resolve my issue & learn some things in the process! Overall 5 star +!

My fraud alert issue involved 3 calls My fraud alert issue involved 3 calls, one 6/4 and two today (6/6). On Sunday 6/4, no white glove help was available and I got preliminary info, some of which was wrong. This morning I called white glove, and the first person there said I didn’t have an issue, the alert was not significant. But she wasn’t very helpful in explaining. Then Bibi called me (based on the case number issued 6/4) and was extremely helpful in explaining the alert, and she called Citi for me to verify there were no attempts to open acct.s, etc. she also made other preventative suggestions, which were excellent. I had been thinking of leaving your company, but her assistance was invaluable.