My fraud alert issue involved 3 calls My fraud alert issue involved 3 calls, one 6/4 and two today (6/6). On Sunday 6/4, no white glove help was available and I got preliminary info, some of which was wrong. This morning I called white glove, and the first person there said I didn’t have an issue, the alert was not significant. But she wasn’t very helpful in explaining. Then Bibi called me (based on the case number issued 6/4) and was extremely helpful in explaining the alert, and she called Citi for me to verify there were no attempts to open acct.s, etc. she also made other preventative suggestions, which were excellent. I had been thinking of leaving your company, but her assistance was invaluable.

Juanita was great. Juanita was great. She patiently listened as I explained the fraudulent check that cleared my account and how Bank of America had been totally unresponsive and provided no status or any acknowledgement that BoA was even working on the theft. Juanita got BoA's fraud group on the phone and within minutes the BoA representative put the stolen money ($4,880.36) back into my account while we were on the phone!! If it were not for Juanita's intervention who knows how long I would have been waiting for or if I would have ever received my money back.

As Much Protection As Your Waste Bin... We are in our 2nd year with this service. Our 1st year we had no issues. This year, I switched jobs & phone numbers. When I try to log into account, it sends a verification code to my old cell number. I'm logging in to update the number. So I call the customer service number. The rep I speak with says no problem, asks me what my new number is and says it's updated. He asked for no verification of who I was...just gave him a name and asked to change number. Thankfully, it didn't work and I still don't have access. So I email customer service explaining my issue. It's been 5 days with no response. Essentially, for the $300 I paid Aura, I'm receiving the same level of protection as I get from my trash can as that feels like where I sent my money at the moment. Aura - please respond...

I called Identity Guard when I received… I called Identity Guard when I received a credit alert. Jeff took my information and connected us to the bank in question. Jeff walked me through the process, gave me excellent advice as how to further protect myself and explained everything extremely well. I am happy to be an Identity Guard member

It was a great experience It was a great experience. I have been a victim of identity theft and until it happened to me I didn't quite understand how helpless one can feel when you are at the mercy of scammers using your social security number to apply for myriads of accounts in your name. Its frightening! But my team made it painless and it only required about 30 minutes of my time away from work. Thank you for making my day (James and Crystal)!