Successful and Patient Tech Support My install of the VPN and anti-virus triggered error messages about C++ and other missing files. I can't explain it fully because it involves missing files with the Windows install. But Patrik was very patient and knowledgeable and got me to delete the right files and eventually got the Identity Guard install to work fine. He explained clearly what was missing and what needed to be done and why and led me through it smoothly. I learned something about computers and got the program installed properly. Excellent work on his part!

This seems like a scam This seems like a scam. Ironically, this is supposed to be identity protection but it feels like I'm getting robbed. I was auto-renewed $320 for an annual service but never signed up for auto renew. As soon as I was charged, I immediately called to cancel, only to be told that I would have to wait an entire year. I asked for a supervisor, waited for 20 minutes, but of course no one was available. I would avoid Aura and opt for a different provider. This is a low quality identity and online monitoring provider. The customer service is just as bad. Stay away.

It was a great experience It was a great experience. I have been a victim of identity theft and until it happened to me I didn't quite understand how helpless one can feel when you are at the mercy of scammers using your social security number to apply for myriads of accounts in your name. Its frightening! But my team made it painless and it only required about 30 minutes of my time away from work. Thank you for making my day (James and Crystal)!

I called Identity Guard when I received… I called Identity Guard when I received a credit alert. Jeff took my information and connected us to the bank in question. Jeff walked me through the process, gave me excellent advice as how to further protect myself and explained everything extremely well. I am happy to be an Identity Guard member

My fraud alert issue involved 3 calls My fraud alert issue involved 3 calls, one 6/4 and two today (6/6). On Sunday 6/4, no white glove help was available and I got preliminary info, some of which was wrong. This morning I called white glove, and the first person there said I didn’t have an issue, the alert was not significant. But she wasn’t very helpful in explaining. Then Bibi called me (based on the case number issued 6/4) and was extremely helpful in explaining the alert, and she called Citi for me to verify there were no attempts to open acct.s, etc. she also made other preventative suggestions, which were excellent. I had been thinking of leaving your company, but her assistance was invaluable.