David Cohen
GBBIBI is the best representative of your company If only EVERY representative was as CARING and THOUGHTFUL, not to mention PATIENT as BIBI, our world would be a better place. She kept me calm and walked me through every stage to make sure I was protected and understood all my options. I'm forever grateful to this amazing person. Thank you, Bibi.
D Leigh Hill
GBI had an excellent experience I had a very good experience, which I shall put all the credit on to Deijah. She was helpful, professional, courteous, knowledgeable, patient, entertaining and nice. Cannot say enough about her, except this was the 2nd time I've spoken to her. I think you should clone her! Sincerely, Deborah Leigh Hill
D N
GBI really appreciate Ms. Mary and specially Ms. Judith for the great customer service!ervice I really appreciate Ms. Mary and Ms. Judith for their very professional service in answering my questions regarding Identity Guard's plans. They made me have a lot more confidence in upgrade my plan with Identity Guard. Many Thanks To Ms. Mary and Judith for your outstanding services! Best regards, Dang Nguyen
Anthony Baird
GBThis seems like a scam This seems like a scam. Ironically, this is supposed to be identity protection but it feels like I'm getting robbed. I was auto-renewed $320 for an annual service but never signed up for auto renew. As soon as I was charged, I immediately called to cancel, only to be told that I would have to wait an entire year. I asked for a supervisor, waited for 20 minutes, but of course no one was available. I would avoid Aura and opt for a different provider. This is a low quality identity and online monitoring provider. The customer service is just as bad. Stay away.
Kim Aubel
GBIdentity Guard gets an A+ I can't say enough positive things about my interaction with the Identify Guard team. I interacted with the team that handles the initial call as well as the Alerts & Restoration Department. Both Alex and Jeff were so professional and helpful. They walked me through everything and were with me every step of the way, including speaking with the outside company that was the reason for the alert. They helped me understand options and offered excellent assistance. I am so happy I chose Identify Guard!