Switched to sky few weeks ago, but no router no internet Switched to sky few weeks ago. Openreach arrived to install fibre. Very helpful. But sky had not sent router/hub. Phoned said , will be there in an hour. No sign. On account Not dispatched. Wrote a complaint , then dispatched. Royal mail tracking Not received till 15.11. phoned First person 3-5 days. No internet. Transferred to another. Made many excuses. Know problem with supplier but asked why we were not informed. Then said will arrive today. When told royal mail still not received, then said may be tomorrow. Could be 3-5 days. Very evasive. Extremely poor service to start with. Be warned.

Ignore Ignore... wrong company selected in error

Really great support. Great company. Highly recommend Really great support. Helen took her time to unpick what had gone wrong, couldn't have been more helpful. Technical issues were explained with clarity for a non techie like me and I felt we were joint problem solving rather than being bamboozled by someone like you do with some companies. Helen went t great trouble to get hold of us as well and was persistent until she caught us. I am really impressed with Skylight. We had a really unstable connection with our previous providers but this has NEVER FAILED!! Amazing considering we live in the sticks, very rural area with no mobile signal. I can work from home, attend meetings, watch NETFLIX! We feel we have joined the 21st century albeit rather late.

This is a fantastic internet service This is a fantastic internet service, the staff are very quick to respond and you get through to an actual person that can sort any questions or problems, which have been very few indeed. Thank you for such great service, especially to Helen who is a great point of contact.

The Best Our broadband had stopped working due to the receiver on the roof becoming loose. The engineer turned up and even though it was not the best of weather climbed onto the roof and sorted the problem. There are a lot of people that would have taken one look and said no. Cannot thank Skylight Broadband and it’s engineer enough.