Great tool for hosts We use ChargeAutomation to collect security deposits, rental agreements, and some payments from guests when they book on various platforms. It's very nice to have a unified and automated system to handle this and allow guests to self service. After they complete their info they have access to our guidebook and keycode as well. In addition I would like to mention that ChargeAutomation support is pretty great. While the software is still maturing, the support team is quick to address issues and get fixes in from their dev team.

Useless and stressful to use I had a very bad experience when booking an apartment through booking.com The host used Chargeautomation.com to take a £200 security fee from me. The link did not work. I couldn't make the payment. I then got loads of messages saying I would not have access to the apartment if I didn't pay this extra fee. I had paid for the apartment in full in advance. I tried 2 devices. The problem was not with me. This company want your a scan of your passport, a scan of your credit card and a selfie. I don't trust them given the number of scam reports I have seen. Beware

WARNING!! Do not Pay for this subscription!

It doesn't work It doesn't work AT ALL, Full of bugs. Be Careful

Simple and smooth user experience I recently had to use ChargeAutomation for my business booking in Italy. It was very easy and smooth. I checked in, paid a security deposit, booked early check-in and received my access instructions - all via the same link. Very cool tool. Totally recommended