Everyone who responded to my emails was AMAZING!!! Everyone responded to my email within 5 to 10 minutes maybe even less (at 1:30am also) I was switched over to 3 different reps and everyone knew all my information so I didn’t have to retype everything again. All this was done thru email which I love! Everyone who responded to my e-mail was AMAZING!!!!!

I had a bad smelling product. I had a bad smelling product and you guys reached out to me to make it better. That alone was nice of you and I appreciate it. I sent all the necessary pictures of the product and quickly got fixed up with a new one on the way. I really appreciate it and I’m excited that you guys have such great customer support. Thank you, I look forward to a new product (coco rose fudge) and hopefully it smells good.

Product leaked in transit and has damaged lid I had an issue with a product leaking in transit and emailed customer service and literally heard back from them in a couple minutes and within five minutes a new replacement order was completed! My daughter forgot to add her discount code on her order before submitting and immediately emailed Truly and they gladly credited her discount back. In our two experiences as first time Truly customers we have had outstanding customer service!! Thank you for that!! It’s so rare.

Wrong item received in bundle I contacted Truly Beauty about my order because I received an item that was not in the Unicorn Blast Bundle and after sending an email to them with photos of the label and the item I received incorrect, Ignacio and Ilonah were very helpful to send the correct item. Applause to them. Thank you team! I LOVE TRULY BEAUTY!

I absolutely love Truly I absolutely love Truly. Nothing has ever made my skin healthier, smoother, more firm, clear and moisturized. I am THRILLED with today's purchases. I managed to find an exceptional sale, plus I had a voucher to use. I purchased 12 products - all favorites - of course everything Truly creates are favorites! Truly just.makes you feel good - it's the best way to self nurture.