Julie (support) was an incredible help Julie was an incredible help, getting to the bottom of a DNS issue I was having. She was super responsive and knowledgeable and provided me with everything I needed, bespoke and not copy and pasted script. Top marks!

TSO service has crashed dramatically… TSO service has crashed dramatically over the past months. The level of active spam infiltrations since they migrated their servers has gone through the roof. They no longer have an on-line chat support and the only was to contact them is to raise a "ticket" which takes days to reply. You cannot even contact them by e-mail as their email support just says they cannot match your request to a support ticket even though you supply all the details in the e-mail. I now get on average almost 200 spam e-mails per day that is generated from MY OWN WORDPRESS and its impossible to contact these jokers. Use any other service provider. TSO used to be good but they are now shockingly poor. After 12 years of being with them I am moving elsewhere.

Customer Service needs people, not bots After a useless and timewasting effort with your bot customer support pop up, I raised a ticket to resolve a problem on how to pay an invoice when the saved card (out of date) was the only option. I helpful guy called Martin wrote straight back and over a couple of hours everything was sorted. Thank you for a real person!

Andrew was great Andrew was really helpful and went the extra mile to help troubleshoot the issues I was having with my website following using a third-party tool. I really appreciated their help and the level of detail they provided into the issue. Thank you.

Amazing customer service from Nada! I have just had the most amazing support from Nada. After accidentally deleting all my emails by messing around where I shouldn't have been, Nada spent a really long time (and with a lot of patience for my incompetence) helping me to recover everything. Amazingly helpful and friendly! Absolutely excellent customer service!