The problem was fixed timeously The problem was fixed timeously. There is no issue there. It is how it was fixed that impressed. Martin took time to listen & understood the gravity. His responses thereafter were notably effective. Communications were concise sometimes employing a light sprinkling of well placed candour for additional clarity. Straight to the heart of the matter, no faffing about moved matters along expeditiously. Aside of the speed & skill he employed, I found Martin's approach properly professional thus he gets my first ever five star award.

Amazing customer service from Nada! I have just had the most amazing support from Nada. After accidentally deleting all my emails by messing around where I shouldn't have been, Nada spent a really long time (and with a lot of patience for my incompetence) helping me to recover everything. Amazingly helpful and friendly! Absolutely excellent customer service!

TSO service has crashed dramatically… TSO service has crashed dramatically over the past months. The level of active spam infiltrations since they migrated their servers has gone through the roof. They no longer have an on-line chat support and the only was to contact them is to raise a "ticket" which takes days to reply. You cannot even contact them by e-mail as their email support just says they cannot match your request to a support ticket even though you supply all the details in the e-mail. I now get on average almost 200 spam e-mails per day that is generated from MY OWN WORDPRESS and its impossible to contact these jokers. Use any other service provider. TSO used to be good but they are now shockingly poor. After 12 years of being with them I am moving elsewhere.

Worst Customer Service on the Planet. Worst Customer Service on the Planet. Site got hacked - Database Injected. Domain Re-directed. Could not initiate Backup of Database using their system. Nor could they. Contacted their Fraud Department. No reply 48 hours later. Support Department - its been escalated because its a problem their end. Still waiting 48 hours later. Meanwhile our e-commerce site is down losing business because their database backup system is not working. No emails. No contact No support Why?? Save your money = go elsewhere

Been with TSO Host for over a decade Been with TSO Host for over a decade. Recent problems with my site frustrated me. I have had a brain injury causing fatigue, anxiety and memory problems. I was about to give up. Vlad-Stefan provided outstanding customer support including significant helpful detail in many prompt email responses. He sought solutions that met my need rather than oversell. He was self critical during problem solving and honest about different ways forward. Integrity exemplified. He used colleagues to solve some of my problems. I now have a cheaper, better solution with TSO Host. New servers with great service despite the challenges.