Elizabeth Thorne
GBI love these people but... I love these people. Very easy to do business with and responsive, knowledgeable. One drawback- GLACIAL email servers. I wish I had a quid for every time in a week I get an email confirmation link mailed to me from a new site that expires in 10 minutes, and by the time it shows up in my inbox it has expired. I have contacted tech support about this a number of times and they said, "The response is within what we consider an acceptable window". Sorry- if I can't get signup links from sites in 15 minutes, that's not acceptable.
Indi
GBAndrew was great Andrew was really helpful and went the extra mile to help troubleshoot the issues I was having with my website following using a third-party tool. I really appreciated their help and the level of detail they provided into the issue. Thank you.
Rob
GBWorst Customer Service on the Planet. Worst Customer Service on the Planet. Site got hacked - Database Injected. Domain Re-directed. Could not initiate Backup of Database using their system. Nor could they. Contacted their Fraud Department. No reply 48 hours later. Support Department - its been escalated because its a problem their end. Still waiting 48 hours later. Meanwhile our e-commerce site is down losing business because their database backup system is not working. No emails. No contact No support Why?? Save your money = go elsewhere
JUDITH NICHOLLS
GBThank you David Thank you David Online chat with David was very helpful. After telling me how to stop getting spam emails purporting to be from GoDaddy, he sorted out a way of making our website safer. Although I am a complete dumbo when it comes to website technology etc he patiently guided me through a complicated procedure. Thank you so much David
William Hobhouse
GBCustomer Service needs people, not bots After a useless and timewasting effort with your bot customer support pop up, I raised a ticket to resolve a problem on how to pay an invoice when the saved card (out of date) was the only option. I helpful guy called Martin wrote straight back and over a couple of hours everything was sorted. Thank you for a real person!