Need humans to respond to emails I love your products. But this last time when I tried through email to upgrade my order to a bundle before the order was ready to ship I could not get a real person to respond. I ordered the pad wanted to switch to bundle with light pad and the light/laser pro add on for an additional 50.00.....no one responded. ORDER #NV166929

I finally received my order I finally received my order, but had to pay an additional $34.67 to the delivery person who said that the item was stopped at customs and I was charged an additional fee. I already paid a lot for the item, waited a long time to receive it, and now had to pay even more.

When I contacted NovaaLab about a… When I contacted NovaaLab about a problem with my red light pad, I received a response within a couple of hours. After more email communications they determined that a replacement was in order. This transaction took less 24 hours. I really appreciated their customer service. I've been using my light pad almost daily since I purchased it 14 months ago. It has been a blessing to help relieve low back and hip pain. I highly recommend this belt and this company.

Very good products and service Everyone that I have worked with at NovaaLab has been so helpful and responses are quick and informative. I purchased the red light therapy pad over a year ago and love it. Because I believe they are a good comapny founded on good principles, I have recently order more products from them.

I am positively surprised I am positively surprised! Now I can say WOW! I got today refund $124 from Novaalab for device that I returned a few days ago. In less than 24 hours after posting my negative review about my past problems with their customer service experience. Now everything moved to another, good level. Everything would be even perfect, if they also credited back my shipping charges. But things are still unexpectably good. New Customer Service rep. Bucks did a good job fast. Thank you for your speed!