Great customer service experience Very cooperative with rapid favorable help on replacing 7 month old lighting pad. It's this type of approach/experience that is worth $ to know their product is backed up and save me time. Now their name and my interest as a returning customer is high.

unprepared The recovery pod sale was announced and I made a quick purchase to make sure that I was able to obtain 1 from a small number. After 9 days I hadn't received he pod and contacted CS and was told that you didn't have have the delivery package necessary to send the pod. If you weren't ready to send the product, why put it up sale until you are fully ready?

You are slways honest and helpful You are slways honest and helpful. I look forward to my product.

Great Ordering Experience & Great Results!, Can't wait to get the Laser! The ordering process was easy and the confirmation came quickly, so all is good there. This tool is great, I am cutting back on my pain meds and my two older cats (13 and 18 yr old resue tabbies) and I are moving around better. My elder cats are doing things they haven't done in years. Helping my wife with her feet as well (diabetic neuropathy).

I finally received my order I finally received my order, but had to pay an additional $34.67 to the delivery person who said that the item was stopped at customs and I was charged an additional fee. I already paid a lot for the item, waited a long time to receive it, and now had to pay even more.