Reduction and Fabrication After reading many reviews on other people's experiences having their quote lowered, all have in common as soon as they receive it there's something wrong with it. Because they have to "inspect" it. Takes weeks for them to respond and no confirmation emails are sent. Maybe create a feature to send pictures before wasting everyone's time. Moral, sell else where. YOU can choose your own quote. Update: Finally received my phone back but not to my surprise something is there that wasn't there before it was shipped. Sucks for them I know how to fix it. Thanks.

Fast and easy Fast and easy. The whole process went smoothly, even though my initial condition estimate was downgraded. They handled the downgrade efficiently and included pictures that made it easy to see the problem. I had used a coupon to get an extra $10 for my exchange, and when I didn’t see that included in the final amount I thought I’d have to talk to someone on the phone. But when I checked my order online it clearly explained that the downgrade brought the total under $100, disqualifying the coupon. Again, clear and simple.

Completely satisfied This was my second or third time using MAXBACK and as always they offer the most money for your device and receiving your check is fairly quick, around 14 days from notice of the check being issued. I will definitely use MAXBACK in the future.

Troublesome Maxback moved offices without proper forwarding instructions to USPS, and my item was returned to me. This delayed an already very slow process. We disagreed on the condition of my item, which I never claimed to be pristine, and they lowballed the original offer by 75%. I will never use Maxback again, and will instead use Gazelle, where I've never had trouble.

False condition descriptions They should be more descriptive in their condition definitions. I selected “good” as it met that requirement when cleaned and to the naked eye. Apparently, it wasn’t good enough under magnification and special lighting. It didn’t even look like my phone anymore. This greatly impacted the cash received as the dollar difference between good and fair was significant. They no longer were the highest paying vendor. I would have went and traded my phone back to the store for a higher rate than what I received but the hassle to get it back was not worth the effort. I won’t use them again.