Terrible Terrible. Send them items that are near perfect condition and they always say it is in poor condition. They are ripping you off. Find a more honest organization.

Fast and easy Fast and easy. The whole process went smoothly, even though my initial condition estimate was downgraded. They handled the downgrade efficiently and included pictures that made it easy to see the problem. I had used a coupon to get an extra $10 for my exchange, and when I didn’t see that included in the final amount I thought I’d have to talk to someone on the phone. But when I checked my order online it clearly explained that the downgrade brought the total under $100, disqualifying the coupon. Again, clear and simple.

Troublesome Maxback moved offices without proper forwarding instructions to USPS, and my item was returned to me. This delayed an already very slow process. We disagreed on the condition of my item, which I never claimed to be pristine, and they lowballed the original offer by 75%. I will never use Maxback again, and will instead use Gazelle, where I've never had trouble.

What a great opportunity to recycle and… What a great opportunity to recycle and earn extra dollars. Your chat help went out of their way to help me process my sale. The whole experience was efficient and I got the full value from my sale in a very timely manner.

My wife ran out of space on her iPhone… My wife ran out of space on her iPhone 11 Pro Max (64GB), so got her a new 13 Pro Max with 256GB. I had good experience with MaxBack before, but still checked other selling sites. I didn't find a better deal so sent it in and received the full amount estimated, since it was still in good shape. Overall quick and painless transaction.