Refund process and customer service is horrible Used the tool once; never used it again and they refused to provide a refund. They can clearly see that I haven't logged into the tool for over a year, and yet are happy to charge me more than A$550 for absolutely nothing. Zero empathy or thought for humans at a time where everyone is struggling financially. Have a think about how you treat your "customer" in future and don't lock them into lengthy, expensive subscriptions that you refuse to refund. Many reviews across the web with the same experience. My recommendation: Find another software provider who treats people with respect and empathy.

The One Service I Can't Do Without. I've been using zonguru for two years… I've been using zonguru for two years now, in all phases of product cycle and have found it to be absolutely indispensable. I have even abandoned a well known and very skilled PPC company in favour of the advice and strategies offered by zonguru. Their customer service responsiveness is second to none is my experience and no problem is too small or large for zonguru to help with. When it comes to selling on Amazon, it's the one company I can't do without.

Take money even if you cancel Signed up to there 7 day free trial, cancelled the subscription on day 3 as I think there are better systems out there. Message popped up when I cancelled that they would take no payment. I used my credit card so put a block on my card as I thought they may try to take payment. I was right they tried to take payment so contacted my card merchant stopped any further payments coming out. Look at other reviews on here you'll see that they will take payment after 7 days and apparently they won't refund the money.

Great tool but Support team availability is not good enough Really enjoying the user friendliness of the tools. I used to use Helium 10 which has more features but of course costs a fair bit more. There are a couple of tools that appear outside of the dashboard like Keyword Tracker which I find annoying. Why not have it all in one place? The quality of responses from the support team is decent. However, the thing that really frustrates me is the customer service response time SLAs. They don't operate on weekends and they typically respond within 24 hours which means if I have a question tonight, I'll probably get a response after I've gone to sleep or 24 hours later. Helium 10 was much quicker in responding and didn't have gaps on weekends. This is incredibly annoying when you are trying to run a business and actions can make a big difference to your bottom line. Definitely think the customer service experience can be beefed up and you'll attract and retain a lot more clients with such a great tool.

An exceptional program/application An exceptional program/application. An extraordinary crew on board. You don't come across many personable orgs with the knowledge, skills, care and time for their customers/clients as these guys. These guys just keep learning and sharing valuable knowledge. Amazing work!