I have tried to cancel my subscription… I have tried to cancel my subscription 2 years in a row, but they keep taking money out for the yearly subscription. I have emailed them, but all they do is referring to terms and condition. They say it’s fixed but it clearly isn't . Non exiting customer service or care. Very unprofessional company! STAY AWAY from them!

The One Service I Can't Do Without. I've been using zonguru for two years… I've been using zonguru for two years now, in all phases of product cycle and have found it to be absolutely indispensable. I have even abandoned a well known and very skilled PPC company in favour of the advice and strategies offered by zonguru. Their customer service responsiveness is second to none is my experience and no problem is too small or large for zonguru to help with. When it comes to selling on Amazon, it's the one company I can't do without.

Great tool but Support team availability is not good enough Really enjoying the user friendliness of the tools. I used to use Helium 10 which has more features but of course costs a fair bit more. There are a couple of tools that appear outside of the dashboard like Keyword Tracker which I find annoying. Why not have it all in one place? The quality of responses from the support team is decent. However, the thing that really frustrates me is the customer service response time SLAs. They don't operate on weekends and they typically respond within 24 hours which means if I have a question tonight, I'll probably get a response after I've gone to sleep or 24 hours later. Helium 10 was much quicker in responding and didn't have gaps on weekends. This is incredibly annoying when you are trying to run a business and actions can make a big difference to your bottom line. Definitely think the customer service experience can be beefed up and you'll attract and retain a lot more clients with such a great tool.

ZonGuru has really improved ZonGuru has really improved since it first started. The easy to use graphical interface is perfect for beginners while now having many features for advanced sellers. I've used a few different software offerings in the market over the last few years and still keep coming back to ZonGuru for how easy it is. Let's not forget how good and fast the support from the team is. They should price it a bit higher IMO.

ZonGuru Blackbelts in Service & Intel! I suspect the ZonGuru team are all trained ninjas - at least in the art of Amazon intel if not after dark. They say you can't make a silk purse out of a sow's ear: Well, that's why I'm using the ZonGuru application to find a silk purse in the first place, coupled with a modern team who've got the communication skills & smarts on how to do just that. Thanks ZG team, expect to see me back for more good oil.