Refund process and customer service is horrible Used the tool once; never used it again and they refused to provide a refund. They can clearly see that I haven't logged into the tool for over a year, and yet are happy to charge me more than A$550 for absolutely nothing. Zero empathy or thought for humans at a time where everyone is struggling financially. Have a think about how you treat your "customer" in future and don't lock them into lengthy, expensive subscriptions that you refuse to refund. Many reviews across the web with the same experience. My recommendation: Find another software provider who treats people with respect and empathy.

I have tried to cancel my subscription… I have tried to cancel my subscription 2 years in a row, but they keep taking money out for the yearly subscription. I have emailed them, but all they do is referring to terms and condition. They say it’s fixed but it clearly isn't . Non exiting customer service or care. Very unprofessional company! STAY AWAY from them!

A must have tool for somebody new to Amazon As somebody starting out in the Amazon selling business ZonGuru is an invaluable tool. The ability to research products, see what is actually selling and avoid pitfalls is priceless. Without ZonGuru I would just be flying blind when it comes to product selection and , to be honest, probably wouldn't be selling on Amazon.

The One Service I Can't Do Without. I've been using zonguru for two years… I've been using zonguru for two years now, in all phases of product cycle and have found it to be absolutely indispensable. I have even abandoned a well known and very skilled PPC company in favour of the advice and strategies offered by zonguru. Their customer service responsiveness is second to none is my experience and no problem is too small or large for zonguru to help with. When it comes to selling on Amazon, it's the one company I can't do without.

MUST have Zonguru tools for all Amazon… MUST have Zonguru tools for all Amazon research. So many great ideas behind the suite of tools, follow the 12 steps - keyword on fire, target and filter long tail, optimize your listing and pull the back end listing of your competitors, check your ASIN checker, and use the spotlight tool, WOW.., and updates, utube trainings and interviews with experts. The guys and girls have been amazingly helpful and are there responding quickly = its got it all.