Game changer The additional features that have been released in the past year really do separate ZonGuru from other software companies in this space. If it wasn’t for this software we really couldn’t make the decisions that we do ,with any comfort or speed that the market requires. I won’t be letting go of this!

MUST have Zonguru tools for all Amazon… MUST have Zonguru tools for all Amazon research. So many great ideas behind the suite of tools, follow the 12 steps - keyword on fire, target and filter long tail, optimize your listing and pull the back end listing of your competitors, check your ASIN checker, and use the spotlight tool, WOW.., and updates, utube trainings and interviews with experts. The guys and girls have been amazingly helpful and are there responding quickly = its got it all.

Great tool but Support team availability is not good enough Really enjoying the user friendliness of the tools. I used to use Helium 10 which has more features but of course costs a fair bit more. There are a couple of tools that appear outside of the dashboard like Keyword Tracker which I find annoying. Why not have it all in one place? The quality of responses from the support team is decent. However, the thing that really frustrates me is the customer service response time SLAs. They don't operate on weekends and they typically respond within 24 hours which means if I have a question tonight, I'll probably get a response after I've gone to sleep or 24 hours later. Helium 10 was much quicker in responding and didn't have gaps on weekends. This is incredibly annoying when you are trying to run a business and actions can make a big difference to your bottom line. Definitely think the customer service experience can be beefed up and you'll attract and retain a lot more clients with such a great tool.

ZonGuru Blackbelts in Service & Intel! I suspect the ZonGuru team are all trained ninjas - at least in the art of Amazon intel if not after dark. They say you can't make a silk purse out of a sow's ear: Well, that's why I'm using the ZonGuru application to find a silk purse in the first place, coupled with a modern team who've got the communication skills & smarts on how to do just that. Thanks ZG team, expect to see me back for more good oil.

I have tried to cancel my subscription… I have tried to cancel my subscription 2 years in a row, but they keep taking money out for the yearly subscription. I have emailed them, but all they do is referring to terms and condition. They say it’s fixed but it clearly isn't . Non exiting customer service or care. Very unprofessional company! STAY AWAY from them!