Protection plan… The person texting me never told me how much the protection plan was in total, she only said how much extra it would add on a month which she said was about $15. So I expected to pay $2,000 next thing I know I look at my account and $2,800 was taken. I was furious!!! That is important information and she acted like it was no big deal once I told her.

Terrible, Terrible service I approved my treatment plan, then they completely ghosted me. Customer service line isn't answered (I literally waited an hour one day), advisor doesn't answer their phone, respond to text messages, or reply to emails. I'm honestly not sure anyone actually works there. It's been 3 months of this.

10/10 It was a great, quick and easy process! I love how I was able to actually communicate via text with a real person rather than a computer. And the team that helped me out, was soooooo nice. Made the process so easy on myself and I’m beyond excited to start my journey. AND, I cannot get over how quickly this has gone.

I’m on my way to a new smile 😃 I have not completed to full process but just starting out byte has been fun, informative, and helped with options. I’ve have been educated on the look of my transformed teeth, steps needed to get there. Communication is convenient and abundant. My trays are beautifully organized to help keep it tidy put together. I would and have recommended to others.

Helpful customer service, pushy system generated emails. Every person who contacted me made this great so far. They are 5 star. My comment & rating is for the IT department or whoever sets the email system for the company. The system itself needs a patch on it to NOT email for reviews until the products actually arrive. I’ve been getting requests to review the products that aren’t even made yet!