Do not use this company Do not use this company! They false advertise. I gained nothing from there service and then charged me a cancellation fee after a absurd ordeal. They wanted me to pay to go see a dentist to take xrays.

overall good communication it's been a while since i did my impression and photos upload and no news since then..over all when i dit have trouble with the putty they did send me a new impression kit and they were very responsive . that's why the 3 stars because i'm still waiting since march for some news .

Not as simple as I thought… Doing the impressions can be awkward but my impression specialist was VERY patient! Lou explained everything with such care and detail until I understood how to do it properly. I am very confident in the end result, and I can’t wait to get my aligners!

My experience with NewSmile has… My experience with NewSmile has definitely been one of the best experiences I’ve have considering I’ve dealt with other aligner companies. Julie has answered any questions or concerns I needed and walk me through the whole process, which I really loved. I would definitely give this company a 10 stars if I can. 🥰🥰🥰

Great experience Great experience (so far, just in the making impression stage). Had a video call with Lou to make my impressions- she is awesome, patient and very professional. I needed smaller trays and they were sent out quickly. I’m on my way.