First and foremost First and foremost, James one of team at NewSmile demonstrated a remarkable level of professionalism and expertise. The orthodontist took the time to thoroughly explain the treatment plan, addressing all of my questions and concerns with patience and clarity. Their depth of knowledge and attention to detail instilled a sense of confidence in me from the very beginning.

overall good communication it's been a while since i did my impression and photos upload and no news since then..over all when i dit have trouble with the putty they did send me a new impression kit and they were very responsive . that's why the 3 stars because i'm still waiting since march for some news .

James @ NewSmile James has gone above and beyond with his help with my progress. I thought the bi-weekly updates would be largely automated responses. It's not the case. James has been instrumental in my progress, reviewing photos and making recommendations about when to move forward and sometimes when go back to a particular step. Thanks James! Jay F

Do not use this company Do not use this company! They false advertise. I gained nothing from there service and then charged me a cancellation fee after a absurd ordeal. They wanted me to pay to go see a dentist to take xrays.

Shaira has been handling my emails so… Shaira has been handling my emails so far and she has done a fantastic job, fast replies, communication is great, She is definitely making the process better and easier.