Terrible company to deal with: Make Sure You Check BBB Report on them Terrible company to deal with. If you see 5 star reviews I can assure you they are fake reviews. The company makes sure they drag things out because they sell your receivables to another company so they get paid immediately and do not want to give refunds even if you do not even receive their aligners. The customer service answers emails within 7 days of you sending them so that is always a good sign. They want to schedule a call to discuss your refund but won't call back for days. I never got anything and just asked for my money back after 4 months of going back and forth with them.

Great Customer Service Everyone at NewSmile is so helpful and friendly. A real representative checks in with you every 2 weeks to make sure your aligners fit. Especially James! He is always checking in to make sure my experience is going good.

Lou at Newsmile was incredibly helpful… Lou at Newsmile was incredibly helpful and kind throughout the process of completing my impressions for my aligners. Her expertise and attention to detail made the experience smooth and reassuring. I highly recommend Newsmile, especially with Lou's exceptional assistance.

Very helpful Very helpful, clear instructions. Lou was also very pleasant and friendly

Great experience Great experience (so far, just in the making impression stage). Had a video call with Lou to make my impressions- she is awesome, patient and very professional. I needed smaller trays and they were sent out quickly. I’m on my way.