First and foremost First and foremost, James one of team at NewSmile demonstrated a remarkable level of professionalism and expertise. The orthodontist took the time to thoroughly explain the treatment plan, addressing all of my questions and concerns with patience and clarity. Their depth of knowledge and attention to detail instilled a sense of confidence in me from the very beginning.

Terrible company to deal with: Make Sure You Check BBB Report on them Terrible company to deal with. If you see 5 star reviews I can assure you they are fake reviews. The company makes sure they drag things out because they sell your receivables to another company so they get paid immediately and do not want to give refunds even if you do not even receive their aligners. The customer service answers emails within 7 days of you sending them so that is always a good sign. They want to schedule a call to discuss your refund but won't call back for days. I never got anything and just asked for my money back after 4 months of going back and forth with them.

Kokob was brilliant today she made… Kokob was brilliant today she made myself and my daughter feel so comfortable and guided me through the whole process. Would definitely recommend. Thank you Kokob.

My overall experience with NewSmile has… My overall experience with NewSmile has been fantastic! Very informative and the company communicates with the customer every step of the way. Raych reached out to me, once my trays were complete, to confirm the shipping address. This was vital as I had the mold kits shipped to a European address but needed the completed trays shipped to the States. I’m grateful that they took the time to confirm the shipping address as they understand the length of the entire process. Raych was very responsive and a pleasant to work!

Very helpful Very helpful, clear instructions. Lou was also very pleasant and friendly