James @ NewSmile James has gone above and beyond with his help with my progress. I thought the bi-weekly updates would be largely automated responses. It's not the case. James has been instrumental in my progress, reviewing photos and making recommendations about when to move forward and sometimes when go back to a particular step. Thanks James! Jay F

Very helpful Very helpful, clear instructions. Lou was also very pleasant and friendly

My experience with NewSmile has… My experience with NewSmile has definitely been one of the best experiences I’ve have considering I’ve dealt with other aligner companies. Julie has answered any questions or concerns I needed and walk me through the whole process, which I really loved. I would definitely give this company a 10 stars if I can. 🥰🥰🥰

Julie was very helpful with an issue I… Julie was very helpful with an issue I had related to my retainers. In general I've had great interactions with everyone at NewSmile during the whole process of getting my aligners. Thank you!

overall good communication it's been a while since i did my impression and photos upload and no news since then..over all when i dit have trouble with the putty they did send me a new impression kit and they were very responsive . that's why the 3 stars because i'm still waiting since march for some news .