Julie was very helpful with an issue I… Julie was very helpful with an issue I had related to my retainers. In general I've had great interactions with everyone at NewSmile during the whole process of getting my aligners. Thank you!

Not as simple as I thought… Doing the impressions can be awkward but my impression specialist was VERY patient! Lou explained everything with such care and detail until I understood how to do it properly. I am very confident in the end result, and I can’t wait to get my aligners!

Poor Customer Service, Confusing Directions Customer service totally non-responsive. Impression kit took way too long to arrive and that’s when I found out it was going to basically take another 8 weeks essentially to get the aligners…WHAT?! Directions for making the impressions was confusing and inaccurate with timings, putty hardened before I could even finish. They also want you to do a virtual appointment which was confusing to even make. They never responded to any of my questions even though I used the email they said to use to make the appointment. Will not be proceeding with this company.

Impression specialist, Ivy I enjoyed working with the impression specialist, Ivy. She was incredibly smart & very patient with me. My impression session lasted several calls. I just couldn’t seem to get it right. She, on the other hand, was fantastic!

My experience with NewSmile has… My experience with NewSmile has definitely been one of the best experiences I’ve have considering I’ve dealt with other aligner companies. Julie has answered any questions or concerns I needed and walk me through the whole process, which I really loved. I would definitely give this company a 10 stars if I can. 🥰🥰🥰