Shaira has been handling my emails so… Shaira has been handling my emails so far and she has done a fantastic job, fast replies, communication is great, She is definitely making the process better and easier.

lou made my experience great lou made my experience great. don't lose her. she is thorough and sweet 10/10

Very helpful Very helpful, clear instructions. Lou was also very pleasant and friendly

Lou at Newsmile was incredibly helpful… Lou at Newsmile was incredibly helpful and kind throughout the process of completing my impressions for my aligners. Her expertise and attention to detail made the experience smooth and reassuring. I highly recommend Newsmile, especially with Lou's exceptional assistance.

Poor Customer Service, Confusing Directions Customer service totally non-responsive. Impression kit took way too long to arrive and that’s when I found out it was going to basically take another 8 weeks essentially to get the aligners…WHAT?! Directions for making the impressions was confusing and inaccurate with timings, putty hardened before I could even finish. They also want you to do a virtual appointment which was confusing to even make. They never responded to any of my questions even though I used the email they said to use to make the appointment. Will not be proceeding with this company.