Impression specialist, Ivy I enjoyed working with the impression specialist, Ivy. She was incredibly smart & very patient with me. My impression session lasted several calls. I just couldn’t seem to get it right. She, on the other hand, was fantastic!

lou made my experience great lou made my experience great. don't lose her. she is thorough and sweet 10/10

Great Customer Service Everyone at NewSmile is so helpful and friendly. A real representative checks in with you every 2 weeks to make sure your aligners fit. Especially James! He is always checking in to make sure my experience is going good.

Poor Customer Service, Confusing Directions Customer service totally non-responsive. Impression kit took way too long to arrive and that’s when I found out it was going to basically take another 8 weeks essentially to get the aligners…WHAT?! Directions for making the impressions was confusing and inaccurate with timings, putty hardened before I could even finish. They also want you to do a virtual appointment which was confusing to even make. They never responded to any of my questions even though I used the email they said to use to make the appointment. Will not be proceeding with this company.

James @ NewSmile James has gone above and beyond with his help with my progress. I thought the bi-weekly updates would be largely automated responses. It's not the case. James has been instrumental in my progress, reviewing photos and making recommendations about when to move forward and sometimes when go back to a particular step. Thanks James! Jay F