Great Customer Service Everyone at NewSmile is so helpful and friendly. A real representative checks in with you every 2 weeks to make sure your aligners fit. Especially James! He is always checking in to make sure my experience is going good.

James @ NewSmile James has gone above and beyond with his help with my progress. I thought the bi-weekly updates would be largely automated responses. It's not the case. James has been instrumental in my progress, reviewing photos and making recommendations about when to move forward and sometimes when go back to a particular step. Thanks James! Jay F

Grant was very helpful Grant was very helpful and patient with me. He was able to resolve my issue in a timely manner.

Impression specialist, Ivy I enjoyed working with the impression specialist, Ivy. She was incredibly smart & very patient with me. My impression session lasted several calls. I just couldn’t seem to get it right. She, on the other hand, was fantastic!

My overall experience with NewSmile has… My overall experience with NewSmile has been fantastic! Very informative and the company communicates with the customer every step of the way. Raych reached out to me, once my trays were complete, to confirm the shipping address. This was vital as I had the mold kits shipped to a European address but needed the completed trays shipped to the States. I’m grateful that they took the time to confirm the shipping address as they understand the length of the entire process. Raych was very responsive and a pleasant to work!