Shaira has been handling my emails so… Shaira has been handling my emails so far and she has done a fantastic job, fast replies, communication is great, She is definitely making the process better and easier.

James @ NewSmile James has gone above and beyond with his help with my progress. I thought the bi-weekly updates would be largely automated responses. It's not the case. James has been instrumental in my progress, reviewing photos and making recommendations about when to move forward and sometimes when go back to a particular step. Thanks James! Jay F

Terrible company to deal with: Make Sure You Check BBB Report on them Terrible company to deal with. If you see 5 star reviews I can assure you they are fake reviews. The company makes sure they drag things out because they sell your receivables to another company so they get paid immediately and do not want to give refunds even if you do not even receive their aligners. The customer service answers emails within 7 days of you sending them so that is always a good sign. They want to schedule a call to discuss your refund but won't call back for days. I never got anything and just asked for my money back after 4 months of going back and forth with them.

Kokob was brilliant today she made… Kokob was brilliant today she made myself and my daughter feel so comfortable and guided me through the whole process. Would definitely recommend. Thank you Kokob.

overall good communication it's been a while since i did my impression and photos upload and no news since then..over all when i dit have trouble with the putty they did send me a new impression kit and they were very responsive . that's why the 3 stars because i'm still waiting since march for some news .