Terrible company to deal with: Make Sure You Check BBB Report on them Terrible company to deal with. If you see 5 star reviews I can assure you they are fake reviews. The company makes sure they drag things out because they sell your receivables to another company so they get paid immediately and do not want to give refunds even if you do not even receive their aligners. The customer service answers emails within 7 days of you sending them so that is always a good sign. They want to schedule a call to discuss your refund but won't call back for days. I never got anything and just asked for my money back after 4 months of going back and forth with them.

Grant was very helpful Grant was very helpful and patient with me. He was able to resolve my issue in a timely manner.

Not as simple as I thought… Doing the impressions can be awkward but my impression specialist was VERY patient! Lou explained everything with such care and detail until I understood how to do it properly. I am very confident in the end result, and I can’t wait to get my aligners!

Shaira has been handling my emails so… Shaira has been handling my emails so far and she has done a fantastic job, fast replies, communication is great, She is definitely making the process better and easier.

Julie was very helpful with an issue I… Julie was very helpful with an issue I had related to my retainers. In general I've had great interactions with everyone at NewSmile during the whole process of getting my aligners. Thank you!