Very helpful Very helpful, clear instructions. Lou was also very pleasant and friendly

Kokob was brilliant today she made… Kokob was brilliant today she made myself and my daughter feel so comfortable and guided me through the whole process. Would definitely recommend. Thank you Kokob.

Grant was very helpful Grant was very helpful and patient with me. He was able to resolve my issue in a timely manner.

Great Customer Service Everyone at NewSmile is so helpful and friendly. A real representative checks in with you every 2 weeks to make sure your aligners fit. Especially James! He is always checking in to make sure my experience is going good.

Poor Customer Service, Confusing Directions Customer service totally non-responsive. Impression kit took way too long to arrive and that’s when I found out it was going to basically take another 8 weeks essentially to get the aligners…WHAT?! Directions for making the impressions was confusing and inaccurate with timings, putty hardened before I could even finish. They also want you to do a virtual appointment which was confusing to even make. They never responded to any of my questions even though I used the email they said to use to make the appointment. Will not be proceeding with this company.