Poor Customer Service, Confusing Directions Customer service totally non-responsive. Impression kit took way too long to arrive and that’s when I found out it was going to basically take another 8 weeks essentially to get the aligners…WHAT?! Directions for making the impressions was confusing and inaccurate with timings, putty hardened before I could even finish. They also want you to do a virtual appointment which was confusing to even make. They never responded to any of my questions even though I used the email they said to use to make the appointment. Will not be proceeding with this company.

lou made my experience great lou made my experience great. don't lose her. she is thorough and sweet 10/10

Kokob was brilliant today she made… Kokob was brilliant today she made myself and my daughter feel so comfortable and guided me through the whole process. Would definitely recommend. Thank you Kokob.

Julie was very helpful with an issue I… Julie was very helpful with an issue I had related to my retainers. In general I've had great interactions with everyone at NewSmile during the whole process of getting my aligners. Thank you!

Grant was very helpful Grant was very helpful and patient with me. He was able to resolve my issue in a timely manner.