Kokob was brilliant today she made… Kokob was brilliant today she made myself and my daughter feel so comfortable and guided me through the whole process. Would definitely recommend. Thank you Kokob.

Very bad experience Please consider the below fully before purchasing with this company. The 5 star reviews are incentivised and I have been asked to fill a review and for discounts for future services. Firstly, I chose this company from a cheap price point and understood the risks completing my treatment from home. From you can see from other reviews the process is lengthy and you will not receive your kit or aligners for months. I did my impressions and received a 3d model which looked good and I proceeded. This was my first mistake I will come back to. I waited several months and eventually my alingers came. I took to my treatment following the guidelines and had relatively no issues until around 3 months I noticed my front tooth wasn’t fitting the aligners properly and was receding. This meant that looking at me directly 1 of my front teeth was higher than the other and not in line like it was. I informed the team at NEWSMILE who after several days/weeks waiting a response confirmed this was fine and the dental team confirmed it would align. They did also try to insinuate I should have been sending photos every 2 weeks, I challenged I was never asked to or provided a place to send them… anyway I continue onwards and complete my treatment and while my bottom teeth have aligned fairly well, my top teeth have not! The front tooth is now very noticeably higher than the other and 2 of my incisors have not aligned and are tucked behind my front teeth. I emailed the team highlighting concerns, providing photos and asked what to do next. I awaited 10 days for a response to be told that this outcome is acceptable and I can do more aligning (at my cost!) if I wanted straighter teeth!!! They referred back to my original 3d model which shows a slight uneven front teeth but expected me to notice this!? With no discussion with anyone at the time I took the model for a finished straightened set of teeth as they advertised. The real kicker was they have stated they do not guarantee results and accept 85% completion as a job done!! At no point is this advertised or confirmed in the process and cannot see in the terms and conditions. So I email again asking how they measure the 85% (bearing in mind I have not seen or discussed with anyone so unsure how they can say mine is over 85%), where it is stated in the terms and how they plan to amend. I am now on day 12 awaiting a response and can only foresee more nonsense and shifting responsibility. I have also asked for their complaints procedure which has not been confirmed but they did send me 2 emails addresses of different people who are all doing the same job and in no way is an escalation route. So to summarise, if you want to wait months, get minimal aftercare and are willing to accept 85% of the treatment complete then go ahead with this company, otherwise save your money and find an alternative.

My overall experience with NewSmile has… My overall experience with NewSmile has been fantastic! Very informative and the company communicates with the customer every step of the way. Raych reached out to me, once my trays were complete, to confirm the shipping address. This was vital as I had the mold kits shipped to a European address but needed the completed trays shipped to the States. I’m grateful that they took the time to confirm the shipping address as they understand the length of the entire process. Raych was very responsive and a pleasant to work!

Julie was very helpful with an issue I… Julie was very helpful with an issue I had related to my retainers. In general I've had great interactions with everyone at NewSmile during the whole process of getting my aligners. Thank you!

Shaira has been handling my emails so… Shaira has been handling my emails so far and she has done a fantastic job, fast replies, communication is great, She is definitely making the process better and easier.