Shaira has been handling my emails so… Shaira has been handling my emails so far and she has done a fantastic job, fast replies, communication is great, She is definitely making the process better and easier.

James @ NewSmile James has gone above and beyond with his help with my progress. I thought the bi-weekly updates would be largely automated responses. It's not the case. James has been instrumental in my progress, reviewing photos and making recommendations about when to move forward and sometimes when go back to a particular step. Thanks James! Jay F

Very helpful Very helpful, clear instructions. Lou was also very pleasant and friendly

Grant was very helpful Grant was very helpful and patient with me. He was able to resolve my issue in a timely manner.

My overall experience with NewSmile has… My overall experience with NewSmile has been fantastic! Very informative and the company communicates with the customer every step of the way. Raych reached out to me, once my trays were complete, to confirm the shipping address. This was vital as I had the mold kits shipped to a European address but needed the completed trays shipped to the States. I’m grateful that they took the time to confirm the shipping address as they understand the length of the entire process. Raych was very responsive and a pleasant to work!