Great Company, Awesome Customer Service I originally purchased my device in September of 2023 and was very happy with my device, shortly after the 90-day warranty had expired, my device broke. Sadly, thinking I'd made a bad decision investing in this purchase and was at a financial loss. I then noticed a few months ago began receiving a mountain of ads via email and seeing Ads on Facebook of discount offers from ResetSmile with feelings of displeasure. Reluctantly, I decided to send my concern through their online form to express my experience with my device, to my unexpected surprise I was contacted and offered a replacement device. I was utterly elated after months of the loss of my original device. The empathy and courtesy relayed from Customer Service Rep, Trevor was greatly appreciated. An Extremely Satisfied Customer

Bring back your smile Excellent job beyond my expectation. Thought it took long time since my order it worth the wait

Extremely happy! Extremely happy! I just had a single molar made. The fit is perfect and it looks fantastic! Also very satisfied with the speed of every step and the responsiveness of customer service. My ONE tiny complaint is that the gum color is noticably darker than my natural color. It’s a back molar so not very visible, but I do wish it was a more perfect match. Aside from that very minor issue, I could not be more thrilled! It’s also very comfortable, have only had it a few hours and I already almost forget it’s there… so glad I got it!

Smile repaired I found the process to be fairly easy. A couple of times it was hard to get someone on the phone. I just chalked it up to them being busy. My first impressions weren’t accepted no biggie you get plenty for another impression. My upper and lower teeth arrived yesterday and I am so happy. My wife says they look great and I feel confident. Odd feeling at first but it’s day two and I forget they’re in.

DISHONEST COMPANY UPDATE: So I received a response after more than a month waiting to hear from someone. Once again, they fail to follow through. Here is the response I received 3 days ago, and once again, for the umpteenth time, they did not follow through with what they say. HORRIBLE COMPANY. Dear Chas Sometimes an inaccurate impression from a presized tray can result in a device that does not fit correctly. Based on the information you have provided us with, we would like to offer to remake your device for FREE from a set of new impressions. Our technicians will design a custom impression tray that is designed to fit the shape and contours of your mouth so that we can fit you with a replacement device that is as comfortable as it is beautiful. I have gone ahead and ordered a replacement impression kit with the customized impression trays for you which will ship out in the next 2-3 business days. You will receive an email notification with tracking info in a separate email once it ships to you. Please let me know if you have any further questions in the meantime and I will be happy to assist you. We stand by our product and rest assured, we will do everything in our power to deliver a custom ResetSmile device that meets your needs and expectations. Thank you again for choosing ResetSmile! Jess Product Support ResetSmile This email is a service from ResetSmile. Delivered by Zendesk