FROM AWFUL TO AWESOME! A little over a year ago we switched from an on premise IP phone system to Jive and have never looked back. The old system contently needed updated and complicated routing and programming issues and with Jive, everything is always up to date and adding a new extension or user is a breeze. Support (when we do need it) is amazing and our sales rep is always a call or email away. We tested other providers and they all wanted to nickel and dime you, but with Jive, it's one price for everything. Having most of our lines on our police/911 center is always a little nerving for the "what if's" but they have many fail overs in place for the just in case issues we have yet to use. We highly recommend JIVE and have zero regrets by switching.

Though we got disconnected due to no… Though we got disconnected due to no fault of his own, Luis made sure that he saw this issue through to the end. Professional and knowledgeable at all time, he showed me that he was concerned about our issue and too ownership of it. This is what customer support is supposed to be.

The Jive Cloud The decision to go forward with the cloud solution was made to eliminate costs. Hardware, maintenance, various telephone billing for example. We are still going through our end of implementation and it is going great. Once you are On Jive, they will not leave you. Always there for support and ready to assist. Do not expect VoIP in the cloud to resemble any analog or digital telephone service. It is different in a good way. Jive also has various offerings of products and we chose Yealink telephones. Robust, includes firmware updates and many features.

Huge cost savings with many more features We moved from an Avaya pbx and we were able to save over 70% of the existing cost of our PRI and associated costs. We have new Yealink phones which the voice quality is actually better than the Avaya phones. Our conference phone can be connected to anyone's cell phone so we can take it to events outside the office. The GoToMeeting video capabilities is going to help us expand our service offering. The ability to email to fax is awesome! This purchase recommendation really made me look good.

JIVE FAX Problems Have no Live Tech Help! I cannot agree with the other 20,000 users. I tried to get help on FAXing because all of a sudden my capability to FAX was DOA after the acquisition but alas there are no people to help and the Help Pages are useless to resolve deep technical issues. So I am searching for another low cost phone and fax supplier.