Despite a problem with the SIM card for … Despite a problem with the SIM card for my phone, due to misinformation on the TPO website, I have no regrets about switching to them as a provider! I like that I can choose what charity I support, & their customer service in resolving the SIM card issue was excellent. Plus, they're MUCH cheaper than my former provider!

Stable service and a great value. Had no issues with purchase or activation of service. Had no need to ever contact customer service when porting my number. Had no issues with automated billing or adding on data when needed. Service is comparable with service on 1st teir wireless carrier. Overall very happy with the value that TPO provides.

Great On Price but with a Few Caveats Great On Price but with a Few Caveats 1) If you have a family or spouse or business with multiple numbers, you have to create individual accounts for every phone number. This is a PIB. 2) Web site is often slow or just annoying when one has multiple accounts. Customer service has been responsive. Online help could be better for the technically inclined.

TPO is reasonably priced (for the US) TPO is reasonably priced (for the US), but the coverage isn't great. For some reason, I have no coverage in the old buildings in which I work and live. Other networks do have coverage in these buildings. I don't know what the problem is, but this is definitely a drawback! I also travel a lot for work and do not consider the international packages available either user friendly or reasonably priced.

Bad Billing Started with TPO in Aug 2017 and just terminated service on April 11. Discovered they were charging a sales an utility tax for a City where I don't reside. They researched, agreed with me, blamed a third party vendor, refunded the amount collected, but then kept collecting it month after month (crediting the previous month on the bill and charging it all over again). Billing is not transparent - you have to ask for detailed billing information. I'd be hard pressed to recommend the carrier.