the person at the smile shop is…Kristy is fabulous the person at the smile shop is fabulous, however, I cannot say the same for your DEPLORABLE customer service!!! I was just there last week and your people mistakenly had me listed as a retainer adjustment when in fact, I was going back INTO TREATMENT, which the person (Kristy) at the smile shop noted and sent to you, UPDATE: I see your reply, I'm in my FOURTH year of what was a 6 month treatment plan and my teeth are NOT STRAIGHT, you refused to refund my money, only offered me $100 to just go away, or stay on and continue with refits. I ordered retainers because you offered me a sale price, thinking for the future, but nope, you sent them to me and closed my account!!! This refit was for me to get back into treatment, I'm sorry but your customer service is ridiculous!!!

Another Great Experience Very clean and inviting space at the Portland location. Luci was great and answered all my questions, I left feeling very confident about the touch-up process. That’s the Smile Direct style I know and appreciate 👍🏻

Completing treatment Hiyy guys, any news about how to compete treatment 🙈 just googled and did not find anything

Rikki was awesome - until Smile Direct went out of business Rikki was awesome. I didn’t expect to get that level of care and expertise outside of a dentist’s office. Update 12/16/23 : Rikki was awesome but little did I know SmileDirect was about to crash out. I was promised my aligneds in a weeks time but they never came - then I learned they would cancelled all orders and I basically lost the $300 I put down.

Highly Recommend!!! The gentleman that did our scan and our intial visit was Awesome! Very patient just all around nice guy!!! This was my 2nd time going as my older son got the aligners a year ago and now my daughter is getting them as well. I highly recommend the whole process!!!