the person at the smile shop is…Kristy is fabulous the person at the smile shop is fabulous, however, I cannot say the same for your DEPLORABLE customer service!!! I was just there last week and your people mistakenly had me listed as a retainer adjustment when in fact, I was going back INTO TREATMENT, which the person (Kristy) at the smile shop noted and sent to you, UPDATE: I see your reply, I'm in my FOURTH year of what was a 6 month treatment plan and my teeth are NOT STRAIGHT, you refused to refund my money, only offered me $100 to just go away, or stay on and continue with refits. I ordered retainers because you offered me a sale price, thinking for the future, but nope, you sent them to me and closed my account!!! This refit was for me to get back into treatment, I'm sorry but your customer service is ridiculous!!!

Another Great Experience Very clean and inviting space at the Portland location. Luci was great and answered all my questions, I left feeling very confident about the touch-up process. That’s the Smile Direct style I know and appreciate 👍🏻

Amazing Customer Service ! The SmileGuide was amazing! She was so professional and very personable. Though the SmileGuide was working alone, she made sure to let myself and other customers know of the unexpected extended wait times that we may experience (which wasn’t very long). She had such a welcoming personality and it made me feel happy to be there. I was comfortable with her and would definitely recommend this SmileShop to anyone just based off the great customer service! The appointment was quick and easy to understand as well as straight to the point! I’m excited for my new smile!

Amazing Amazing! Although I called earlier to see if I can come in early. Who ever answered the phone was rude. Once I arrived the young African-American women was amazing she made me feel very comfortable and she explained everything to me but the receptionist needs training

Cunning tactics First and foremost, Trust pilot should take a look at the way the company collects their feedback. After the initial appointment, which is usually a very pleasant experience, each customer receives a feedback request. It's most likely that every customer will give them 5* However, the problems usually start within a month or two. Every single person you talk to gives you a different advice or doesn't have a clue what your query is, even if it's written on the notes. Their tactics are dishonest and cunning, and the initial feedback has nothing to do with the overall experience.