From start to finish it was a great… From start to finish it was a great experience! Amber is absolutely amazing. She walked me through the process and made me feel so comfortable. It was like she was an old friend. So friendly and knowledgeable. I will recommend Smile Direct and specifically the Rocky River office as it was such a great experience. Thanks. Kind regards Alicia Brooks Bir

the person at the smile shop is…Kristy is fabulous the person at the smile shop is fabulous, however, I cannot say the same for your DEPLORABLE customer service!!! I was just there last week and your people mistakenly had me listed as a retainer adjustment when in fact, I was going back INTO TREATMENT, which the person (Kristy) at the smile shop noted and sent to you, UPDATE: I see your reply, I'm in my FOURTH year of what was a 6 month treatment plan and my teeth are NOT STRAIGHT, you refused to refund my money, only offered me $100 to just go away, or stay on and continue with refits. I ordered retainers because you offered me a sale price, thinking for the future, but nope, you sent them to me and closed my account!!! This refit was for me to get back into treatment, I'm sorry but your customer service is ridiculous!!!

Great Experience Edwin (Nashville) made the experience great. He was smiling, caring, careful, and knows his SmileDirect approach. I appreciate that he listened carefully, didn't push the more expensive program after he explained the two, and I had made my pick, and he went above and beyond to be complete in all aspects of the process.

Rue was amazing! Initially, when I walked into the building I felt so much anxiety because I didn’t know what to expect from my appointment. However, after meeting my SmileGuide, Rue, my anxiety immediately began to diminish. He greeted me with such a positive attitude and friendly smile, which made me feel extremely comfortable. Rue was very professional, reassuring, informative, and thorough about the entire process from beginning to end. Thanks to Rue I am eager to start my journey and see my smile transform. The environment was also a plus! It was extremely clean and organized.

The whole process was very smooth The whole process was very smooth, was very surprised by the price (in a good way) forgive me, I can not remember the names of the employees who helped me at the Saint Louis location, but they made the experience so much more worth it. Just overall a pleasant experience. Would recommend to anyone. 😁