New Management, New Hope! The new Head of Operations at Futurestay, Roberta Farrell, is definitely a much needed addition to the new management and future of Futurestay! With her helpful attitude, leadership, and empathy Futurestay can definitely regain what it had lost. Also, assigning Account Executive to Partners versus having Partners have to deal with several Customer Service Representatives, who have to start from scratch to attend to them, is definitely a step in the right direction! Before Roberta arrived, Futurestay had repeatedly displayed substantially lower rates for my rentals, which had caused me substantial losses. They had also caused me 12% additional service fees that I had no clue I was paying, but which caused me thousands in losses! And when I had ended my subscription with them, they still had my listings displayed with outdated rates that I had to honour. One of these resulted in a reservation of US$825.49 LESS than my discounted rate! And while I had told the then team that they should NOT, therefore, charge me any commission but hand over the payment they had collected, since they were not to collect on my behalf, they refused to do so, and still charged me the full commission and credit card fee on top of my US$825.49 LOSS that they had caused! This was exacerbated when for months I tried to correct the issue, but they just kept the money and gave me the run around. Since there is a new Head of Operations and Management, who is open to improving Partner Relations, however, I can definitely say that there is new hope!

I loved the Futurestay Method I loved the Futurestay Method. It is simple, objective and super dynamic. What most caught my attention were the classes, which, being short, are great for those who have a busy day. The modules are super-organized, and having a test at each end of the video helps to better fix all the concepts learned. I would certainly buy other courses from Futurestay, as they demonstrated excellent and detailed quality for those who are starting in the area. I also hope to use their software to help me launch and scale my own Short Term Rental Business.

Started on Airbnb I have been operating my vacation rental for two years on Airbnb and have done quite well but knew that I could be making more money if I knew how. One of my friends told me about Futurestay and I took the courses and used their system to list onto Google which helped me start getting direct bookings where I make more money than on Airbnb. I am going to finish the courses but so far it’s been a good experience.

Service from future stay was amazing. -

Futurestay displays an incredible understading of the customers needs. Futurestay displays an incredible understanding of it's customers, the market and the industry. The attention to detail and thouroughness are always enjoyed, appreciated and come to be accepted as a standard with dealing with Futurestay