This is a very slow and buggy service This is a very slow and buggy service. Just get something else and save your time. I wish I knew this months ago. Customer service is non-existent without finding the details of upper management. Which is something I had to do. The onboarding took weeks (yes weeks), while I tried to connect with relevant team members. Eventually the c-suite connected me to customer service who claimed it was an isolated incident but reading reviews o multiple sites, it's clear the best aspect of futurestay is their marketing. Customer service offered a gift card later, but claimed I needed to stay on for one month before receiving it, which seemed like they were trying to pay me to stay on. So I decided it wouldn't be worth it if the platform had no confidence I would stay without a carrot and a stick. Figured there was little internal confidence in the software either.

Futurestay method I recently took a course on the short-term rental market "The Futurestay Method" and I must say that it was an excellent experience overall. The platform was easy to use and navigate, and the course content was well-organized and informative. The instructor Nick was highly knowledgeable and passionate about the subject matter, which made the learning experience engaging and enjoyable. They provided practical tips and strategies for managing short house rentals, from marketing and pricing to managing guest relationships and maintenance issues. One of the things I appreciated most about the course was the flexibility it offered. I could work through the material at my own pace and access the course materials whenever it was convenient for me. Also, the option to receive a certificate upon successfully answering questions after each topic is an excellent feature that this education platform offers. I highly recommend this education platform and this course to anyone interested in short house rentals. It was an excellent investment of my time and money, and I feel much more confident and prepared to take on the challenges of managing a short-term rental property.

FRAUDULENT & HORRIBLE ALL AROUND! Ya, no wonder you don't have a reviews section on facebook - because you are AWFUL to work with! I have NEVER encountered a company with worse customer service - plain ignorance and flat out ignoring what your clients say and request! I have had an account with you for over a month now and it has been a constant headache and NOW, you have retrieved a deleted listing and linked it to Booking.com that has now received reservations that I can't cancel, even though the listing no longer exists - at all! And NO help from anyone!! I have notified the BBB, FBI Fraud Dept. and will be blasting our story all over the web until this issue is fixed!!!!

New Management, New Hope! The new Head of Operations at Futurestay, Roberta Farrell, is definitely a much needed addition to the new management and future of Futurestay! With her helpful attitude, leadership, and empathy Futurestay can definitely regain what it had lost. Also, assigning Account Executive to Partners versus having Partners have to deal with several Customer Service Representatives, who have to start from scratch to attend to them, is definitely a step in the right direction! Before Roberta arrived, Futurestay had repeatedly displayed substantially lower rates for my rentals, which had caused me substantial losses. They had also caused me 12% additional service fees that I had no clue I was paying, but which caused me thousands in losses! And when I had ended my subscription with them, they still had my listings displayed with outdated rates that I had to honour. One of these resulted in a reservation of US$825.49 LESS than my discounted rate! And while I had told the then team that they should NOT, therefore, charge me any commission but hand over the payment they had collected, since they were not to collect on my behalf, they refused to do so, and still charged me the full commission and credit card fee on top of my US$825.49 LOSS that they had caused! This was exacerbated when for months I tried to correct the issue, but they just kept the money and gave me the run around. Since there is a new Head of Operations and Management, who is open to improving Partner Relations, however, I can definitely say that there is new hope!

The Method is so cool The Method is so cool. It was well-organized and easy to follow. I'm not sure I've seen anything else like it on the market.