Service from future stay was amazing. -

New Management, New Hope! The new Head of Operations at Futurestay, Roberta Farrell, is definitely a much needed addition to the new management and future of Futurestay! With her helpful attitude, leadership, and empathy Futurestay can definitely regain what it had lost. Also, assigning Account Executive to Partners versus having Partners have to deal with several Customer Service Representatives, who have to start from scratch to attend to them, is definitely a step in the right direction! Before Roberta arrived, Futurestay had repeatedly displayed substantially lower rates for my rentals, which had caused me substantial losses. They had also caused me 12% additional service fees that I had no clue I was paying, but which caused me thousands in losses! And when I had ended my subscription with them, they still had my listings displayed with outdated rates that I had to honour. One of these resulted in a reservation of US$825.49 LESS than my discounted rate! And while I had told the then team that they should NOT, therefore, charge me any commission but hand over the payment they had collected, since they were not to collect on my behalf, they refused to do so, and still charged me the full commission and credit card fee on top of my US$825.49 LOSS that they had caused! This was exacerbated when for months I tried to correct the issue, but they just kept the money and gave me the run around. Since there is a new Head of Operations and Management, who is open to improving Partner Relations, however, I can definitely say that there is new hope!

FRAUDULENT & HORRIBLE ALL AROUND! Ya, no wonder you don't have a reviews section on facebook - because you are AWFUL to work with! I have NEVER encountered a company with worse customer service - plain ignorance and flat out ignoring what your clients say and request! I have had an account with you for over a month now and it has been a constant headache and NOW, you have retrieved a deleted listing and linked it to Booking.com that has now received reservations that I can't cancel, even though the listing no longer exists - at all! And NO help from anyone!! I have notified the BBB, FBI Fraud Dept. and will be blasting our story all over the web until this issue is fixed!!!!

Content is fun, easy and helpful! The curriculum for this course is exactly what I need to start planning my first short term rental property. The courses are quick to do, but the lessons will take some time to master. Content is fun, easy to understand, downloads and templates saved me a ton of time! Recommend the Futurestay Method to anyone who wants to get into short term renting!

Really easy to understand Really easy to understand. Incredibly useful information that is already helping me make my condo listing better. Only reason I haven’t given 5 stars is that I haven’t completed all the courses yet. Not sure if I can go back in and update this review, but I’ll try after I finish everything.