Unable to disconnect. Very bad experience! I made the terrible mistake to create a futurestay account via AirDNA and connected my listing to it. I never used their services and immediately archived my listing after I connected it. However, Airbnb now thinks I'm managing my account through a managing software and automatically changed my service fees from 3% to 15%. I have requested futurestay to disconnect property from my account multiple times but haven't been successful yet. A few days ago customer service assured me my property has been disconnected but it has not. Very annoyed at this point! Save yourself the trouble and don't use the software.

The costumer service is profecional and… The costumer service is profecional and always available to assist you.

I've been trying to disconnect from… I've been trying to disconnect from their platform and have contacted customer service multiped times. No luck so far. It seems that want to keep you in their platform without your authorization. Very unprofessional business practices. I would not recommend this platform to anybody. Very unresponsive. Still plugged to their platform without being able to manage my airbnb account from airbnb.

This is a very slow and buggy service This is a very slow and buggy service. Just get something else and save your time. I wish I knew this months ago. Customer service is non-existent without finding the details of upper management. Which is something I had to do. The onboarding took weeks (yes weeks), while I tried to connect with relevant team members. Eventually the c-suite connected me to customer service who claimed it was an isolated incident but reading reviews o multiple sites, it's clear the best aspect of futurestay is their marketing. Customer service offered a gift card later, but claimed I needed to stay on for one month before receiving it, which seemed like they were trying to pay me to stay on. So I decided it wouldn't be worth it if the platform had no confidence I would stay without a carrot and a stick. Figured there was little internal confidence in the software either.

Nice tool to manage my vacation rental… Nice tool to manage my vacation rental online across a few different sites. Setup was way easier than expected.