Started on Airbnb I have been operating my vacation rental for two years on Airbnb and have done quite well but knew that I could be making more money if I knew how. One of my friends told me about Futurestay and I took the courses and used their system to list onto Google which helped me start getting direct bookings where I make more money than on Airbnb. I am going to finish the courses but so far it’s been a good experience.

Nice tool to manage my vacation rental… Nice tool to manage my vacation rental online across a few different sites. Setup was way easier than expected.

This is a very slow and buggy service This is a very slow and buggy service. Just get something else and save your time. I wish I knew this months ago. Customer service is non-existent without finding the details of upper management. Which is something I had to do. The onboarding took weeks (yes weeks), while I tried to connect with relevant team members. Eventually the c-suite connected me to customer service who claimed it was an isolated incident but reading reviews o multiple sites, it's clear the best aspect of futurestay is their marketing. Customer service offered a gift card later, but claimed I needed to stay on for one month before receiving it, which seemed like they were trying to pay me to stay on. So I decided it wouldn't be worth it if the platform had no confidence I would stay without a carrot and a stick. Figured there was little internal confidence in the software either.

FRAUDULENT & HORRIBLE ALL AROUND! Ya, no wonder you don't have a reviews section on facebook - because you are AWFUL to work with! I have NEVER encountered a company with worse customer service - plain ignorance and flat out ignoring what your clients say and request! I have had an account with you for over a month now and it has been a constant headache and NOW, you have retrieved a deleted listing and linked it to Booking.com that has now received reservations that I can't cancel, even though the listing no longer exists - at all! And NO help from anyone!! I have notified the BBB, FBI Fraud Dept. and will be blasting our story all over the web until this issue is fixed!!!!

Unable to disconnect. Very bad experience! I made the terrible mistake to create a futurestay account via AirDNA and connected my listing to it. I never used their services and immediately archived my listing after I connected it. However, Airbnb now thinks I'm managing my account through a managing software and automatically changed my service fees from 3% to 15%. I have requested futurestay to disconnect property from my account multiple times but haven't been successful yet. A few days ago customer service assured me my property has been disconnected but it has not. Very annoyed at this point! Save yourself the trouble and don't use the software.