10/10 recommend this course This course is phenomenal! It is so engaging, I managed to get through the whole thing in just a few days. The amount that I learned is more than I ever expect. I feel equipped and ready to take on the short-term rental industry and cannot wait to see what I can accomplish!

Futurestay is a fantastic educational… Futurestay is a fantastic educational tool for any aspiring vacation rental operator or general industry enthusiast!

This is a very slow and buggy service This is a very slow and buggy service. Just get something else and save your time. I wish I knew this months ago. Customer service is non-existent without finding the details of upper management. Which is something I had to do. The onboarding took weeks (yes weeks), while I tried to connect with relevant team members. Eventually the c-suite connected me to customer service who claimed it was an isolated incident but reading reviews o multiple sites, it's clear the best aspect of futurestay is their marketing. Customer service offered a gift card later, but claimed I needed to stay on for one month before receiving it, which seemed like they were trying to pay me to stay on. So I decided it wouldn't be worth it if the platform had no confidence I would stay without a carrot and a stick. Figured there was little internal confidence in the software either.

New Management, New Hope! The new Head of Operations at Futurestay, Roberta Farrell, is definitely a much needed addition to the new management and future of Futurestay! With her helpful attitude, leadership, and empathy Futurestay can definitely regain what it had lost. Also, assigning Account Executive to Partners versus having Partners have to deal with several Customer Service Representatives, who have to start from scratch to attend to them, is definitely a step in the right direction! Before Roberta arrived, Futurestay had repeatedly displayed substantially lower rates for my rentals, which had caused me substantial losses. They had also caused me 12% additional service fees that I had no clue I was paying, but which caused me thousands in losses! And when I had ended my subscription with them, they still had my listings displayed with outdated rates that I had to honour. One of these resulted in a reservation of US$825.49 LESS than my discounted rate! And while I had told the then team that they should NOT, therefore, charge me any commission but hand over the payment they had collected, since they were not to collect on my behalf, they refused to do so, and still charged me the full commission and credit card fee on top of my US$825.49 LOSS that they had caused! This was exacerbated when for months I tried to correct the issue, but they just kept the money and gave me the run around. Since there is a new Head of Operations and Management, who is open to improving Partner Relations, however, I can definitely say that there is new hope!

Started on Airbnb I have been operating my vacation rental for two years on Airbnb and have done quite well but knew that I could be making more money if I knew how. One of my friends told me about Futurestay and I took the courses and used their system to list onto Google which helped me start getting direct bookings where I make more money than on Airbnb. I am going to finish the courses but so far it’s been a good experience.