Helpful Site and Great Experience Centurylinkquote.com was very helpful in making my home internet decision. Great site!

Service via Telephone I called Century Link to make changes on my pkg telephone and Internet. I was put on hold for 1 hour and 25 minuets finally a person who then transferred me and I waited an additional 1 hour! I find this unacceptable for service they should be performing. Service they provide once you get the right person on repairs seem to be fine. That is why I rated 2 stars. If you call on service you need lots of time and a good phone for hold. Bill A

excellent service I have had centurylink for the past 2 years and the company is great. When my bill was raised after the first year of service, customer service worked the bill back down. If I have any problems they try their best to fix the issue.

Sell sell and no good results and bank information and then what happens when data breach happens? Just I like has experience with other companies in the past. I want to order fiber quantum internet? I checked on line the have a package $50.00 but is only automatic payment? They won’t accept or send paper bills anymore? Just very traditional my self why because they want your bank account routing number! So you can get stuck? And then while I am waiting for them to decide if I can get paper bill? They have promotions only for one time only cable? Really I don’t care about your cable why can you do what I am asking ? And the promotion of the cable is amazing really? That is how usually a bad company in headache are all about? And told the employe yes you do offer services on my building? But not still want to get my email address and all my personal information? Ridiculous! Get to point and now that see the bad and goo review here on you company ? I guess I have to look for a different company .

Absolutely the worst customer service. We were having problems with our Wi-Fi at our cabin and were advised by Centurylink that it was in our lines and we needed to have someone come out to check it out. We made an appt. for Thurs., June 9. We live more than 3 hours from our cabin, so we took off work and went up early on Thurs. to meet the service tech. Waited until 6:30 pm and then called and were told that our service was still "open" and if the tech didn't show up that night he would be there the next morn. By noon, no tech and no call so we called and were lied to numerous times, from being told the problem was underground (lines are above ground), to that they had been out and checked the lines that day (we were out on the porch all day, couldn't have happened), transferred to a "supervisor" who, when we finally asked if he was really a supervisor we were told no. Then they advised us we would have to reschedule for the next Thursday, which would mean we would have to take off work again and drive up to wait and would they even show up then??? Then we were told they would be by the very next day, Saturday. Waited, waited, called and were told there were two orders ahead of us and they would be there. Never showed up, no call, called and talked with someone who actually seemed to try to help, was told they would be there at 4:00, no show and no call, the "helpful" person called us back at 6:30 to check to see if they had shown up and when advised they hadn't, she hung up on us. During all this time we were lied to, hung up on numerous times, apologized to, etc., but we still don't have service, still haven't heard what we need to do about it or when this might get resolved. Absolutely the worst customer service I have ever encountered!!!