Quick to solve problems with machine… Quick to solve problems with machine and powerbolt excellent turn around time they even paid shipping and handling both ways !!! The spektra flux is the Rolls Royce of tattoo machines!!!! Excellent machine!!!

They don’t stand behind their products How could they improve? Well for starters they could stand behind their products. Bought a brand new seafoam green flux and paint came off first use from the madecide solution. Customer service rep forwarded the information to another department and had me send photos of madecide and ingredients as well as pictures of machine with faded coloring where paint came off and their department responded that it absolutely should not have happen and machine is tested with madecide to insure paint lost doesn’t occur, so they acknowledge it’s an issue. However, they won’t refund or even exchange my product but want me to send back my machine which would leave me without while they “inspect” the machine to figure why this happens. … ok so I’m just supposed to be without a machine and now short 1200 bucks…I’m not rich sooo obviously this impacts me greatly. No machine no work. From what I’ve read others had to send back their machines and were left machine less for over 8 weeks. Truly unacceptable and no wonder why you guys have 1.8 star rating. DO BETTER AND STAND BEHIND YOUR PRODUCTS!

DO NOT BUY FK IRON Had my FK iron for 8 months now. After the first 3 months my battery died out of nowhere. Took me 4 months dealing with customer service to get a replacement. Had to call every single day and there was a different excuse every time. They lost it, they didn’t receive it, etc. Finally sent me a replacement after months and still charged me a fee to get it. Had my replacement battery for about a week now and just died out already again out of nowhere. You can tell how cheap they are just by looking at it honestly. Apparently the company got bought out a few years back and it’s gone downhill for everything. Now debating whether if I want to deal with them again just to get another dead battery but chances are I have to cut my losses and go for something different. Cost $1500 but should be worth nothing, honestly not even that good of a machine either. Inconsistent and battery only lasts one session or completely stops working

Worst customer service ever you'd think… Worst customer service ever you'd think they'd only allow as many pre orders as they could do but no yet again two months after pre-order and nothing

New Customer Service but same low quality FKIrons customer service is now on premises and is well staffed. They answered my call in less than 3 secs and I believe they were pretty transparent in what is going with the quality of the machines which translate in a high rate of return for repairs. The quality of the motors - the heart of the machines - are at their critical low and their rejection rate is so high that in some models is not expected that last more than 6 months. By the other hand they also confirmed the issue of the Powerbolt "blue light" which like in the Hover make them not possible to charge the battery (in some cases the USB connector got burnt) and that is probably related to a defective circuit board. However they haven't decide if a recall would be needed. In conclusion customer satisfaction can't be achieved without 1st of all shipping high quality products.