I have written them 10-15 emails I have written them 10-15 emails. Written them on every platform they're available, and not even a reply. My machine/powerbolt just died out of nowhere. And now it turns on, but the machine doesn't work properly. Never experienced such a non existent customer support. With so expensive products I could never recommend using this company.

I've been tattooing for 16 years I've been tattooing for 16 years. Started my tattoo journey with coil machines. Found FK when they changed the game with light weight 1.5 coil machines. They were awesome for the period of time they were made. Fast forward to current date and time. Started with xion, got the edge x, got the flux , and now the exo.... worth every penny.. As for the company. I've never had issues with Fallen King. When my xion motor went out I shipped it our and they had it fixed and returned lightning (bolt) quick. As the comment on Gaston being racist. I'm not sold on that statement. Maybe passionate, competitive, confident, but racist.... probably not. I would say if you're thinking about buying FK. Just do it and see if your tattoos look better and skin is less traumatized.

since buying the flux max ive had…nothing but problems since buying the flux max ive had nothing but problems . battery life is about 3 1/2 hours tops!!!!! machine bogs out during sesssions....first one they sent me was broken....second one they sent me doesnt work right at all and has 2 hour battery life....refuse to refund or return for another machine....crap quality overall..i have cheaper $200 machines that blow this $1300 POS out of the water...now they want me to send it back for repairs which i know isnt going to fix the problem...this flux max should be discontinued but nope they acknowledge the fact the machine and new batteries have issues yet they continue to sell them .....even now theyre using this machine to donate for childrens cancer....great way to screw over customers to cover your manufacturing losses...and using the proceeds to donate to charity....great way to write your losses off on taxes...smh what a joke....do not buy or support this company at all......worst packaging i have ever seen also.....there tech side are very nice but limited on what they can do for you.....customer service will have you jumping through hoops ...no respect at all for what fk is doing...selling faulty machines and using the prcoeeds for childrens cancer!!!!!! you make me sick!!!!

They don’t stand behind their products How could they improve? Well for starters they could stand behind their products. Bought a brand new seafoam green flux and paint came off first use from the madecide solution. Customer service rep forwarded the information to another department and had me send photos of madecide and ingredients as well as pictures of machine with faded coloring where paint came off and their department responded that it absolutely should not have happen and machine is tested with madecide to insure paint lost doesn’t occur, so they acknowledge it’s an issue. However, they won’t refund or even exchange my product but want me to send back my machine which would leave me without while they “inspect” the machine to figure why this happens. … ok so I’m just supposed to be without a machine and now short 1200 bucks…I’m not rich sooo obviously this impacts me greatly. No machine no work. From what I’ve read others had to send back their machines and were left machine less for over 8 weeks. Truly unacceptable and no wonder why you guys have 1.8 star rating. DO BETTER AND STAND BEHIND YOUR PRODUCTS!

Quick to solve problems with machine… Quick to solve problems with machine and powerbolt excellent turn around time they even paid shipping and handling both ways !!! The spektra flux is the Rolls Royce of tattoo machines!!!! Excellent machine!!!