New Customer Service but same low quality FKIrons customer service is now on premises and is well staffed. They answered my call in less than 3 secs and I believe they were pretty transparent in what is going with the quality of the machines which translate in a high rate of return for repairs. The quality of the motors - the heart of the machines - are at their critical low and their rejection rate is so high that in some models is not expected that last more than 6 months. By the other hand they also confirmed the issue of the Powerbolt "blue light" which like in the Hover make them not possible to charge the battery (in some cases the USB connector got burnt) and that is probably related to a defective circuit board. However they haven't decide if a recall would be needed. In conclusion customer satisfaction can't be achieved without 1st of all shipping high quality products.

since buying the flux max ive had…nothing but problems since buying the flux max ive had nothing but problems . battery life is about 3 1/2 hours tops!!!!! machine bogs out during sesssions....first one they sent me was broken....second one they sent me doesnt work right at all and has 2 hour battery life....refuse to refund or return for another machine....crap quality overall..i have cheaper $200 machines that blow this $1300 POS out of the water...now they want me to send it back for repairs which i know isnt going to fix the problem...this flux max should be discontinued but nope they acknowledge the fact the machine and new batteries have issues yet they continue to sell them .....even now theyre using this machine to donate for childrens cancer....great way to screw over customers to cover your manufacturing losses...and using the proceeds to donate to charity....great way to write your losses off on taxes...smh what a joke....do not buy or support this company at all......worst packaging i have ever seen also.....there tech side are very nice but limited on what they can do for you.....customer service will have you jumping through hoops ...no respect at all for what fk is doing...selling faulty machines and using the prcoeeds for childrens cancer!!!!!! you make me sick!!!!

I've been tattooing for 16 years I've been tattooing for 16 years. Started my tattoo journey with coil machines. Found FK when they changed the game with light weight 1.5 coil machines. They were awesome for the period of time they were made. Fast forward to current date and time. Started with xion, got the edge x, got the flux , and now the exo.... worth every penny.. As for the company. I've never had issues with Fallen King. When my xion motor went out I shipped it our and they had it fixed and returned lightning (bolt) quick. As the comment on Gaston being racist. I'm not sold on that statement. Maybe passionate, competitive, confident, but racist.... probably not. I would say if you're thinking about buying FK. Just do it and see if your tattoos look better and skin is less traumatized.

So I go to buy the FK Irons One… So I go to buy the FK Irons One machine, not a distributor but through them, I waited a week ,no shipping confirmation , so I call them , they said it ships tomorrow, no shipping confirmation and it's Friday, have to wait another weekend. So Monday comes I call them , Cindy the manager tells me , we out of stock , we havent had any they are in production. So I ask for a refund, she says sure no problem takes 3 to 5 days for refund ,again they jerked me around another week, I had to call them again. She tells me I'll get it issued blah blah blah , still I have not gotten a refund or even a alert that says my money's been refunded. Not even a email confirmation.. So let me tell ya , don't go through this , don't buy FK Irons at all !! I'm going with Bishop machines from now on. Cost me extra 200.00 but I guarantee I won't be jerked around like this with Bishop !!! How you gonna order a machine through the factory and they be outta stock .. then not tell anyone and keep your money .. WHAT THE ?#@$ FK IRONS ??

Poor customer support rip off on the… Poor customer support rip off on the delivery prices don’t even care about their clients. Not even talking how much you charge for tattoo machines!