Really Claire's this is stupid! •Cheap materials✅ •High prices✅ •Unqualified, rude staff✅ •Infected ears✅ This shop should be shutdown for good everyone already agrees. This is the most disgusting and disappointing shop I've ever seen.

Unacceptable pricing difference between shop and online I was very disappointed with my experience at the Tonbridge branch today. I purchased 2 barrettes and was told that they were £6.00 each. I commented that this seemed expensive and was told by the assistant "We don't set the price" I checked this on the online website a couple of hours later only to find they were on sale there for £2.40. I feel that the difference in price between online and shop cannot be justified. I only wish I had read other reviews before buying as then I would have realised what a dreadful reputation Claire's has.

Don’t Order Online!!!! I ordered something from them recently and they messed up the order because they use some idiotic convoluted shipping method where the order starts with UPS then gets transferred to USPS. Claire customer service said there was nothing they could do when my order was messed up and they wouldn’t resend it, they could only refund me. I still haven’t been refunded and I just will never get my order. I will never order anything from this company again. It’s ridiculous! I would give zero stars if possible.

ORDER NUMBER 012355587 ORDER NUMBER 012355587 Absolutely Disgusting customer service either by email or telephone. Order received with a small ceramic dish (was to be a birthday gift) thrown unwrapped into a large Jiffy bag, obviously it arrived smashed together with various sets of earrings broken also. I have now spent a whole day on the UNANSWERED customer service number from 9-5pm and tried without success to email my issues too. It’s apparent to me that both these forms of contact at CLAIRES are unmanned. Out of desperation I opted to ring head office only to find that is also the same contact number!!!! What’s the point & what else can I do to get the matter resolved successfully. Judging by the aforementioned comments I’ve little hope!

Poor customer service The associate sit on the floor behind the counter to avoid interacting with customers. When my daughters ear piercing came out by accident a week later they acted like they did not remember us and insisted on an actual receipt to repeirce her ear even though I had the ear ring in hand. They insisted I have to spend another $80 for a new one. They were very unhelpful and rude.